The system does not recognise the password I recently updated . For the last four days...

GetHuman891236's customer service issue with Mail.com from July 2018

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The issue in GetHuman891236's own words
The system does not recognise the password I recently updated . For the last four days I have been trying to recover the password by pressing on your recover password link, this then takes me to the Contact us page, which I complete, explaining that I want to recover * reset my password . I then receive any email in my alternative email address I supplied. This clearly is a standardised response which tells me to select the Recover password link it provides in the msg, I then get sent back to the contact us page,and so I get sent on the merry go round again and again . Please please help I have had this email account for over twenty years and it is registered as my main account so I am missing an awful lot of important emails .
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Mail.com

Customer service issue
Reported by GetHuman891236
Jul 27th, 2018 - 10 mons ago
I have an issue with Mail.com too
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Seen by 6 customers so far
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GetHuman891236 started working on this issue
Jul 27th, 2018 1:31am
GetHuman891236 indicated the issue is not fixed yet.
Jul 27th, 2018 1:31am
GetHuman891236 indicated the issue is not fixed yet.
Jul 27th, 2018 4:11am
GetHuman891236 indicated the issue is not fixed yet.
Jul 30th, 2018 9:07am
GetHuman891236 indicated the issue is not fixed yet.
Jul 30th, 2018 3:47pm