Macy's Credit Card Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Macy's Credit Card customer service, archive #1. It includes a selection of 20 issue(s) reported January 28, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I recently reached out via email regarding a late fee that I had forgotten to pay due to the holiday stress. After not receiving a prompt response, I decided to call. The representative offered a $14 credit but required immediate payment over the phone. Despite mentioning a necessary deposit for the payment to clear, the rep assured me that the payment would take a few days to process. Unfortunately, this resulted in a returned check charge on my account. While I appreciate the credit for the late fee, my account now has multiple charges which are confusing to track. Could you please rectify this situation and I will make the payment promptly. Feel free to process it on my behalf as I aim to clear these unnecessary charges. Thank you, L. Battle
Reported by GetHuman-t_battle on Khamis, 28 Januari 2016 pukul 12.50
"I have encountered challenges while trying to apply for a credit card due to discrimination in my credit reports. I believe that everyone should have equal access to credit opportunities. Working on improving my payment history to boost my credit score. Dealing with identity theft has been a significant setback, and it feels like a never-ending battle. It's frustrating and unfair, and despite reporting it to the authorities, the aftermath is mainly collections and debts. I did not cause this situation, and I am actively seeking to rectify it. As a shareholder, I deserve the chance to apply for a credit card successfully."
Reported by GetHuman1345209 on Isnin, 15 Oktober 2018 pukul 00.17
I applied for a credit card on 8/17/18, but as of 11/08/18, I have yet to receive it. In October, after contacting them, I found out that my address was incorrect. They mentioned sending a letter for identification confirmation due to my locked account. Despite my request to avoid past-due calls until the card arrived, they called me multiple times for payment. Customer service assured me of mailing details for verification, then transferred me to the fraud department repeating the same information. Despite promises of a letter, it never came. I intend to pay off the remaining balance and close the account, wishing to sever ties with Macy's entirely.
Reported by GetHuman-ecarbaja on Khamis, 8 November 2018 pukul 19.37
I recently tried to make a purchase for Christmas using my Macy's credit card, but it was declined. After multiple phone calls, I found out the issue was that my husband is listed as a secondary account holder. Additionally, his cell phone is listed as the primary number instead of our home phone. I have been using this credit card since [redacted] without any problems until now. My online account got locked due to too many login attempts. Despite the trouble, I was able to place my order over the phone. I only shop online a few times a year and found this experience frustrating. My husband rarely uses the card and we aren't even sure of its location. Please resolve these issues promptly.
Reported by GetHuman-pdonalds on Selasa, 20 November 2018 pukul 17.02
I've been having issues with making a payment on my account. I'm confused because my card number shows differently online versus elsewhere. I tried updating my payment source with the correct routing code, but the account number remains the old one. I've attempted to update it online, over the phone, and online again, only to have the website freeze. I might have succeeded using my phone this morning, but I'm unsure if it went through. I've experienced varying fees due to these problems and request that they be removed from my account. My credit record reflects no late payments or returns. The lengthy wait times for customer support are unacceptable, as is the difficulty managing my Macy's account. Please reach out to me promptly.
Reported by GetHuman1729528 on Isnin, 10 Disember 2018 pukul 18.01
I recently opened an account. After the cashier rang me up, they mentioned needing to make a quick call. They handed me the phone and asked for a reachable number. I provided my cell phone number, but was told it couldn't be accepted. Despite being approved for a Macy's credit card, I was informed that I couldn't use it until the next day. I had to contact the credit department to resolve this issue. I am curious about who the individual was that indicated my cell phone number was insufficient for receiving an authorization text.
Reported by GetHuman-jayther on Isnin, 11 Februari 2019 pukul 14.03
I tried to make a payment for my Macy's card bill online earlier today. However, when prompted to change my password, I faced a block and was given an [redacted] number to call. I called the number but had to listen through four sales messages without reaching a representative. I was quite frustrated. I eventually called the main customer service number and settled my bill. This experience made me contemplate canceling my card. Please improve your system to allow customers to reach a representative. My wife is a loyal customer of Macy's, not me. As the one responsible for paying the bills, I suggest you address this issue quickly. Thank you. - Ivan Harper, Acct # ending 006l
Reported by GetHuman-ieharper on Selasa, 26 Februari 2019 pukul 20.52
I used a Macy's Christmas gift card for a purchase that exceeded the card's amount by $6.48, which I charged to my Macy's credit card ending in [redacted]. Unfortunately, Macy's sent my January [redacted] statement to an incorrect address. Subsequently, I was contacted by a collection agency in October regarding a $71.92 balance on my account. After contacting Macy's, they informed me that the statements had been returned to them. I then received a copy of my January [redacted] statement from UPS. Despite this, I have been unable to reach Macy's to address the $6.48 payment, remove any interest/late fees, and correct negative reporting to credit bureaus. Please confirm these issues will be resolved for me to continue my patronage with Macy's.
Reported by GetHuman3891873 on Rabu, 6 November 2019 pukul 03.25
Hello, I am a Canadian spending 6 months a year in Florida. One of my Canadian friends mentioned that our Macy's credit card got cancelled due to inactivity of more than three months. She faced issues renewing her card since she didn't have a Florida driver's license, even though she had the card for over 26 years. Can you confirm if this is accurate? We frequently shop at Macy's and value the rebates. As per the law, we can't stay in the U.S. for more than 6 months, and this situation is not acceptable to us. I await your response.
Reported by GetHuman4035071 on Selasa, 3 Disember 2019 pukul 19.56
To Whom It May Concern, I recently received a bill from Macy's American Express addressed to me, which was unexpected. While I have an American Express card through Wells Fargo, I do not have any affiliation with Macy's. I attempted to contact Macy's American Express customer service, but due to the current COVID-19 situation, I was unable to reach a representative. I don't possess a credit card or account number for Macy's to provide. When I tried to use my social security number and zip code, the system did not recognize the information. This has led me to believe either someone has fraudulently opened a Macy's American Express card in my name or there may be an unknown connection between my American Express card and Macy's. I understand the challenges of the pandemic, but I am worried about potential unauthorized charges being made. Thank you, Leslie S. J. (zipcode: [redacted])
Reported by GetHuman-lesliesj on Selasa, 31 Mac 2020 pukul 20.38
To whom it may concern, I recently received a bill from Macy's American Express at my address. Although I have an American Express card linked to my Wells Fargo account, I do not have any association with Macy's. I have been attempting to contact Macy's American Express customer service, but I have encountered challenges due to the COVID-19 situation. I lack a credit card or account number for reference, and when I tried using my social security number and zip code, the system did not recognize them. I am worried about the possibility of fraud with someone using my information to open a Macy's American Express account. It's possible there may be an unknown connection between my current American Express card and Macy's. Despite the difficulties caused by the pandemic, I am hoping to address this matter promptly to avoid further unauthorized charges.
Reported by GetHuman-lesliesj on Selasa, 31 Mac 2020 pukul 20.42
I recently received a letter regarding the Macy's American Express card application with reference #[redacted][redacted] stating it was not approved. When I initially opened a Macy's Credit Card Account at Macy's, I was unaware that the card could only be used at Macy's department store. Upon realizing this limitation, I contacted Macy's credit department to inquire about switching to the American Express Macy's credit card. The representative advised me to close the existing account and apply for the new one either online or in-store. I promptly settled the balance on my Macy's credit account before closing it, and subsequently applied online for the American Express Macy's credit card. I am confused as to why my application for the American Express Macy's credit card was declined after closing my Macy's credit card account.
Reported by GetHuman4626279 on Ahad, 12 April 2020 pukul 17.49
I encountered a billing issue with Macy's. On 2/28/20, I made a payment of $38.09 at the Woodfield Store, even though the bill was not due until 3/4/20. The receipt from the salesperson did not reflect the credit in the next month's bill. After speaking to Customer Service, I was informed that there was a system error that evening. Due to the closure of the store because of Covid-19, I was advised to stop the payment at my bank. The bank did so, but I later paid the current bill of $50.74 and the $38.09 owed (which the store had mistakenly handled). Despite being assured by Customer Service that I would not incur a late fee, the latest bill shows a $30.00 late fee. I will not be paying this fee as it was not my fault that the store mishandled the payment on 2/28/20. While I am a loyal Macy's customer, I am disappointed by the billing department's inaccuracies. I want to clarify that I was physically present at the Macy's Woodfield Store when I made the payment on 2/28/20, and I refuse to pay the $30.00 late fee.
Reported by GetHuman-sandbeac on Khamis, 16 April 2020 pukul 01.18
I have been waiting for 18 days for the return credit to be processed on our Macy's credit card. I returned 2 gowns in one box that was sent via UPS on 3/31/20 at 10:37 am. According to UPS tracking and Macy's website, the box was delivered to Macy's on Apr.2 at 8:15 am and received by an individual with the initials "RR". Another order I returned was refunded to our Visa on 4/18/20, but the credit for these 2 dresses is still pending on our Macy's CC bill due on Apr. 26. It is frustrating not getting any response despite multiple requests sent. I hope to hear back soon. Thank you.
Reported by GetHuman-thebruch on Isnin, 20 April 2020 pukul 18.35
In March, I was late with my payment, but when I paid, I settled the full amount. March marked the beginning of the shutdown, a tough period as I am a registered nurse with eight seniors in my household. The situation remains challenging. I kindly request the removal of the 30-day late mark from my credit report. I have been a loyal client with the card since [redacted], and my credit is vital as I am seeking a small business loan. Thank you for your prompt assistance. Still no call back after 2 hours.
Reported by GetHuman-ghrrn on Selasa, 21 April 2020 pukul 18.42
Hello, my name is Ellis Simone. My account number is 42-[redacted]-[redacted]-[redacted]-0. I recently made a payment to cover my bill statement. Living in Canada and facing delays in mail delivery, my check did not arrive on time which resulted in interest charges on my statement. After explaining the situation, I sent another cheque (minus the interest), but both checks were cashed. Despite my attempts to contact customer service, I have had no success. I have evidence of both checks and their respective mail dates. Unfortunately, I cannot control the mail's delivery time. I kindly request a refund for the second payment and a balance of 0 on my account. Upon reviewing our account history, you will find that I have consistently paid on time. Your assistance in resolving this issue would be greatly appreciated. Thank you. Ellis Simone.
Reported by GetHuman4750204 on Jumaat, 1 Mei 2020 pukul 13.25
Hello, I'm reaching out regarding an order I placed that was never received. When tracking the package, it indicated that UPS would deliver the item. However, upon further investigation, it was found that UPS lost the package. The item in question is men’s Champion Navy pants in size Medium. Despite UPS' statement that additional insurance was needed for a refund, I believe this responsibility lies with the delivery service for losing my package. This incident marks the second loss of the same item by UPS. I have initiated a dispute with my credit card company for order #[redacted], which was paid for using a different Visa card. I have made multiple unsuccessful attempts to contact Macy’s customer service hotline due to long wait times and limited staffing because of COVID-19. I kindly request a refund of $26.25 plus tax to be processed promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-jnickmat on Rabu, 15 Julai 2020 pukul 19.55
I have a collection account on my credit report from Macy's that is in error. I was mistakenly billed for two accounts instead of one during the Christmas season. I paid what was required for the actual account, while another account was left unpaid. Despite my efforts to rectify this issue and promises to update the credit bureaus, the delinquency remains on my report. The outstanding amount is around $[redacted]. This error is now hindering my mortgage refinance process. When attempting to reach customer service, I experience long wait times and transfers that lead to dead ends. This situation is frustrating, and I seek assistance in resolving it.
Reported by GetHuman5116728 on Khamis, 30 Julai 2020 pukul 21.42
Subject: Request for Removal of Late Payments from Credit History Dear Macy’s Customer Service, I have been a loyal Macy’s customer since [redacted], where I have made various purchases for my family. Unfortunately, there were three instances of late payments on my account in September and October [redacted], and March [redacted], due to a period of transition between two homes and states, along with family responsibilities that caused a communication oversight between my husband and me. I acknowledge the lateness of these payments was my responsibility and have since taken measures to ensure it does not happen again. Considering the current financial challenges due to Covid-19, I kindly request the removal of these late payments from my credit history as we plan to apply for a refinance and wish to secure the best possible rate. Thank you for your understanding and cooperation. Sincerely, Phyllis Rebholz
Reported by GetHuman-dprebhol on Rabu, 26 Ogos 2020 pukul 22.49
I made a payment for my September bill between the 14th and 19th of the month. On October 3rd, I checked my bill's due date on the Macy's website and saw it was due on the 4th with a balance of $60.06. I mistakenly made a payment on the 3rd from my checking account, not realizing it was set for automatic deduction. Upon reviewing my bank statement on the 5th, I noticed Macy's had not withdrawn the $60.06 stated as due on the 4th, but instead deducted two payments of $29.67, leaving a balance of $6.12. I have discontinued the automatic deductions because I did not authorize this amount. I am seeking a written explanation for this error. Can you clarify my bill's due date and why it changed? What is the $6.12 balance for? I hope to have this resolved promptly and appreciate a swift response. Thank you, D.J. Orlando
Reported by GetHuman5366106 on Rabu, 14 Oktober 2020 pukul 15.01

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