Hi. **This is very urgent. Someone has gone In to my dads account who has passed away...

GetHuman3791258's Hacked Account issue with MSN Windows Live Assistance - Hotmail from October 2019

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Before contacting them, items GetHuman3791258 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3791258's own words
Hi. **This is very urgent. Someone has gone In to my dads account who has passed away. They have changed his security recovery and pass word. The recovery email address and telephone number is someone else and I have no idea who. **You have allowed this to happened. Please change this and remove them for this. They have changed the pass work and everything I will take legal action this you do not deal with this asap. **Please either remove the whole account so no one can access it. And block it. Or please give me a recovery way with out the security questions and password. As someone has changed everything somehow. **I have the death certificate if needed. Please look at this urgent. As I will be taking this alot further.**Email address which has been Hacked: *****@***.com

GetHuman3791258 did not yet indicate what MSN Windows Live Assistance - Hotmail should do to make this right.

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MSN Windows Live Assistance - Hotmail

Hacked Account issue
Reported by GetHuman3791258
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3661 others
0 customers following this

Timeline

GetHuman3791258 started working on this issue
Oct 18th, 2019 10:49pm
GetHuman3791258 indicated the issue is not fixed yet.
Oct 19th, 2019 5:13am
GetHuman3791258 indicated the issue is not fixed yet.
Oct 19th, 2019 9:36am
GetHuman3791258 indicated the issue is not fixed yet.
Oct 20th, 2019 7:07am

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