Just received online order. Everything is ruined because one of the bottles leaked comp...

GetHuman-log_cabi's customer service issue with Lush.com from November 2018

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The issue in GetHuman-log_cabi's own words
Just received online order. Everything is ruined because one of the bottles leaked completely out. I am so disappointed, inconvenienced and unhappy. Bottle of Pmum Rain Body Spray completely emptied into all of the bath bombs and other packaged products. I order online so that I don’t have to travel. I am home bound. I want credit for this order and I want everything replaced. This is the second time I have had an issue with online orders. This is my *rd or *th time shopping on line with Lush. I expect credit and I don’t want you to expect me to return it unless you send UPS to me. I cannot travel. This is totally unacceptable and poor customer service. I have photos of the box and product. The outside of the box is wet along with everything inside.*Kimberly Matthews **** Peppermill Road*Sanford NC ********* *** ****
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Customer service issue
Reported by GetHuman-log_cabi
Nov 30th, 2018 - 6 mons ago
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GetHuman-log_cabi started working on this issue
Nov 30th, 2018 12:38am