Ticket number: **************Dear Lufthansa,**I was mistakenly not booked on a flight t...

GetHuman-cmhammer's Special Request issue with Lufthansa from October 2020

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The issue in GetHuman-cmhammer's own words
Ticket number: **************Dear Lufthansa,**I was mistakenly not booked on a flight to Berlin from Cincinnati which I had assumed, having been sent an itinerary, and giving my bank card information I could board a flight for October **. **Unfortunately, I showed up at CVG, and waited two hours at the desk of United Airlines only to be told that my flight had not been booked by your representatives through no fault of my own.**The pandemic has exacerbated my frustration with your airline.* *I am traveling to Berlin on business. Each day is now increasingly important. **I underwent a covid test and now I must undergo another in order for the test to have a **-hour validity.**This is of course costly, at $*** * test plus the time and expense of re-taking the test. Times are stressful. *Lufthansa has regrettably disappointed me. *I would expect you to treat an already highly frustrated customer with gracious generosity and upgrade my flight status.**This, unfortunately has not yet happened despite my heated exchanges with your outsourced third-world phone bank.**I have not been granted any measure of respect from your company, no sympathy for having to suffer during trying conditions of pandemic already highly stressful.**This event sullies the reputation of Lufthansa.**I demand that you at the very least reimburse me for my COVID ** tests ($***) and taxi fares ($**) to and from the airport. **Thank you, and I hope you reconsider your shameful negligence and redeem your reputation,*Chris Hammerlein

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Special Request issue
Reported by GetHuman-cmhammer
Oct 26th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2321 others
0 customers following this


GetHuman-cmhammer started working on this issue
Oct 26th, 2020 10:22pm

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