I hade bought a ticket from Lufthansa on ** Nov. Ticket number *************. Passenger...

GetHuman1813038's customer service issue with Lufthansa from December 2018

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I hade bought a ticket from Lufthansa on ** Nov. Ticket number *************. Passenger name Teklu* Amanuel.I have travell document of Sweden and i send all the necessary document to Ethiopia embassy in Stockholm and they said to me that you kan get an Arrival visa in Addis ababa and then they send my passport back. But when i went to the AirPort on ** dec time **:**, the officers did not allow me to go.They said one kan not go with travel document with out visa and i told them everything even my friends went in the same way and i told the rule but they did not accept me. So i lost a lot of money and i bought a new ticket.So i need my money back and compensation for all the time i lost and for the disterbance of all my program.**Sincerely*Amanuel Teklu
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Lufthansa

Customer service issue
Reported by GetHuman1813038
Dec 22nd, 2018 - 10 mons ago
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Items needed
Name on ticket
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Timeline
GetHuman1813038 started working on this issue
Dec 22nd, 2018 2:47pm
GetHuman1813038 indicated the issue is not fixed yet.
Dec 22nd, 2018 3:03pm