Dear Lufthansa Customer Service***I am a passenger from flight LH *** Wed Oct...

GetHuman1553759's customer service issue with Lufthansa from November 2018

11 views | 1613 similar | 0 following
Help with my Lufthansa issue
Next: our robot will wait on hold for GetHuman1553759 to get a Lufthansa rep on the line!
Always use the GetHuman Phone to call Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1553759's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1553759 may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman1553759's own words
Dear Lufthansa Customer Service***I am a passenger from flight LH *** Wed Oct **, ****, I wanted to inform you on series of concern that I had due to my latest experience with your airline.**A little background about me* I am a physician and I was returning from a technical exchange meeting in United Stat in that morning, also I am a frequent flyer with your airline, therefore, I planned my scheduled according to the original time of arrival in Tehran. I had scheduled a surgery for *:** am, Nov *st, that due to the failure of on time arrival and lack of services, I had to cancel. During the time at airport I had received attached documents to file for compliant with your group, to inform you on the quality of service and as well as cause and effect on lack of the quality of service you provided for my travel. I also attached my boarding pass to this letter for your information.**My flight was scheduled to leave on *:** PM and arrive in Tehran by *:** PM same day Oct **st, however the schedule of flight got compromised. The flight was delay for first time for two hours, and I did not receive information on how long this problem would take to fix. At the second hour* I was informed there would be another two hours delay. At this junction, I received a ** Euro voucher for drink with no additional information. For the third time the flight was delayed* this time for three hours, at this point due to my diet I could not attend any of provided food accommodations as this was known factor on my ticket, no additional resting accommodation (hotels or comfortable seating) was provided. At the end the flight left Frankfurt at *:** PM and had seven hours delay, which changed the time of the arrival in Tehran at *:** AM. Due to this delay and exhaustion from this travel, I had to no choice but canceling the surgery. ** **Please convey my complaint to your team and I would be happy to provide additional detail if needed.** **Sincerely** **Dr. Massih Seyedmadani

GetHuman1553759 did not yet indicate what Lufthansa should do to make this right.

How GetHuman1553759 fixed the problem

We are waiting for GetHuman1553759 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1553759 fixes it.
This email address isn't valid

Lufthansa

Customer service issue
Reported by GetHuman1553759
Nov 13th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1613 others
0 customers following this

Timeline

GetHuman1553759 started working on this issue
Nov 13th, 2018 8:34pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians