I have called several times on multiple occasions, and I can promise you this new syste...

GetHuman784621's customer service issue with Louisiana Office of Motor Vehicles (DMV/RMV) from June 2018

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The issue in GetHuman784621's own words
Get an updated copy of my license. ... I have called several times on multiple occasions, and I can promise you this new system is the worst thing the LA DMV has ever done. Holy $h*t!!! I have had to call six to seven times to get more than “due to high call volume we cannot accept your call at this time...dial tone” which takes a little over a minute each time. Then the three times I have managed to get through the system hangs up on you again at fifteen and a half minutes of wait time. What a way to keep your metrics good OMV. When I get through I will be asking for the highest level supervisor available, **** I might call my congressman at this rate. GARBAGE!!!**If you get past sixteen minutes of hold time keep going! You’re almost there. At about thirty someone picks up. Once you have someone on the line things get easier. **I received a follow up call today from a supervisor as requested. She was pleasant and appologetic about their new system, and assured me that expansion is on the horizon. Obviously funding is where they are falling short. My congressman and representative are most likely going to hear about this. Customs nor employees should have to deal with this.
The system dumps your call even if you’re willing to wait.
GetHuman784621 did not yet indicate what Louisiana Office of Motor Vehicles (DMV/RMV) should do to make this right.
I have an issue with Louisiana Office of Motor Vehicles (DMV/RMV) too
How GetHuman784621 fixed the problem
Kept calling until I got through. *** minutes on hold on the last call to get through.
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Louisiana Office of Motor Vehicles (DMV/RMV)

Reconstructed DL
Customer service issue
Reported by GetHuman784621
Jun 14th, 2018 - 9 mons ago
I have an issue with Louisiana Office of Motor Vehicles (DMV/RMV) too
Fixed
GetHuman784621 shared how to fix
Seen by 12 customers so far
Similar issue to 9 others
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Timeline
GetHuman784621 started working on this issue
Jun 14th, 2018 5:36pm
GetHuman784621 shared this issue with friends on Facebook
Jun 14th, 2018 5:36pm
GetHuman784621 confirmed the issue is fixed. Hooray!
Jun 14th, 2018 7:37pm
GetHuman784621 indicated the issue is not fixed yet.
Jun 15th, 2018 7:44pm
GetHuman784621 confirmed the issue is fixed. Hooray!
Jun 18th, 2018 5:20pm