during covid ordered online, didnt want to return in mail because it was charging me a...

GetHuman5313697's Complaint issue with Lord & Taylor from September 2020

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The issue in GetHuman5313697's own words
during covid ordered online, didnt want to return in mail because it was charging me a shipping fee to return, so saw that i can return in store, and figured that after covid and stores opended they would have to take it back regardless of the time frame. went to the store and was told i had to mail it back and said go to this page and its free, etc, did it and it said i was beyond my shipping time to send back, sent letter and was told warehouse would not accept purchase, sent another email and was given a **.** compensation e gift, went to store to use, now going out of business, could not use in store, sent email again said i can use it online, just went to use online and would not take the e gift nor my credit card, so now i had to pay shipping to use their compensation and there was no compensation so they screwed me * times. over issues. not happy at all.

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Lord & Taylor

Complaint issue
Reported by GetHuman5313697
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 220 others
0 customers following this

Timeline

GetHuman5313697 started working on this issue
Sep 29th, 2020 6:55pm