An item was missing from my on line order *********.*I reported this to Customer Servic...

GetHuman5199427's customer service issue with Lord & Taylor from August 2020

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The issue in GetHuman5199427's own words
An item was missing from my on line order *********.*I reported this to Customer Service on July *nd and was assigned reference *******.*I have called customer service repeatedly for the past two months and each time I was told the issue is "in progress" and * to * more days was needed. One to five days has turned into almost two months. *I need someone to look into this matter and resolve it.*I paid for an item I did not receive and it is very unfair and rude not to address this matter in a timely fashion. *The item I am referring to is a Miraclesuit, style Sublime Feline Dazzle Tankini (bathing suit top)* size *** ordered June **, ****. *I would appreciate $**.** plus tax credited to my original form of payment (Visa charge card).*Thank you.*Roslyn Moses-Bianco

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Lord & Taylor

Customer service issue
Reported by GetHuman5199427
Aug 26th, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 171 others
0 customers following this

Timeline

GetHuman5199427 started working on this issue
Aug 26th, 2020 1:42am
GetHuman5199427 indicated the issue is not fixed yet.
Sep 17th, 2020 2:55am

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