Hi - Here is a copy of the second email I sent to LivingSocial on June *. They did not...

GetHuman-tswheele's customer service issue with LivingSocial from June 2018

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The issue in GetHuman-tswheele's own words
Get a refund ... Hi - Here is a copy of the second email I sent to LivingSocial on June *. They did not respond. I am simply asking for a refund because the merchant won't honor it and I had no idea it was for new clients only. Please see my comments sent to Living Social here:*To Whom It Concerns: Living Social Representative:**I appreciate your reply, but am most unhappy with the response. **I will let the vendor know. She said there should be no problem refunding this since I didn’t realize it was for new clients only. The way it is advertised is quite confusing*deceptive. See copy below. The whole issue is that I had used this vendor before and liked them. I clicked on the purchase and purchased another voucher. IF this is only for new clients, why isn’t it right in the advertisement copy at the top and not where you have to scroll to the bottom and look under “fine print”? Since I was purchasing from a vendor I have already used, I didn’t realize there was a “Trick” to this and that I’d have to look under fine print. I usually do that only in the case of a vendor I have NOT purchased from before. Since I have not used this voucher and since the vendor refuses to honor it, why am I not able to refund this in a clear case of confusion and poor advertising? **I can make notes about this under “reviews” so others don’t get confused by this as well. I have purchased many things on Groupon and Living Social and am most disappointed by this. I am not asking to refund a product, I am asking to refund a voucher for what I paid because it is not being honored by the vendor. Is there any way you will consider making an exception in this case of pure confusion because of the deceptive way this has been listed? I am kindly asking that you do so as a loyal customer of Living Social and Groupon. If you are purely standing on principal for a reasonable and explainable request, I will be leaving this very dissatisfied.**Sincerely, Tammi Wheeler
It had in fine print that it was for new clients only. The merchant wouldn't honor the LivingSocial voucher because I had been to her before. No where in the title or advertisement content did it say "new clients only. "
They refused to do anything at LivingSocial, did not follolw up and have not called me back as promised. I am out the full amount of the voucher and will no longer purchase from them again after reading many complaints.
For about * years and I have never asked for a refund.
I have called them three times, written two emails and was told my issue would be referred to an "account specialist". No one called me back or replied except for a "canned" email that asked if there was anything else they could do for me. So frustrating and annoying!
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LivingSocial

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Customer service issue
Reported by GetHuman-tswheele
Jun 5th, 2018 - 2 years ago
Fixed
Seen by 18 customers so far
Similar issue to 545 others
0 customers following this
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Timeline

GetHuman-tswheele started working on this issue
Jun 5th, 2018 7:49am
GetHuman-tswheele shared this issue with others over email
Jun 5th, 2018 7:51am
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Jun 5th, 2018 7:52am
GetHuman-tswheele shared this issue with others over email
Jun 5th, 2018 7:52am
GetHuman-tswheele indicated the issue is not fixed yet.
Jun 5th, 2018 4:19pm
GetHuman-tswheele indicated the issue is not fixed yet.
Jun 6th, 2018 2:47pm
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Jun 7th, 2018 5:07pm
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Jun 8th, 2018 1:59pm
GetHuman-tswheele indicated the issue is not fixed yet.
Jun 8th, 2018 2:08pm

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