Store:*******I put in order online & needed to upgrade it in store because it was *st-n...

GetHuman-dezyre's Complaint issue with Little Caesars from October 2020

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The issue in GetHuman-dezyre's own words
Store:*******I put in order online & needed to upgrade it in store because it was *st-not prepared as ordered online & *nd-did not look appetizing at all when I arrived at the store. When requesting upgrades which I would have happily paid for, I was abruptly and rudely informed by the manager that my order had to be cancelled online, completely reentered online even though I was standing in front of her, and she would not provide instructions on how to do so as I could not find a cancel option on my confirmationemail. After going back & forth with her and post a call to customer service (where I was informed that order adjustments have to be made in the store) I just cancelled the order and requested a refund. The manager who never shared her name and wore no name tag cancelled the order, handed me a receipt, and mumbled something about **-days. I didn't ask her to repeat what she said because I had already been rudely addressed and it was clear that the level of courtesy coming from behind the counter at this facility was not going to get any better. *I'm really disappointed and feel very disrespected. I have a household of * kids & use this store often. I absolutely will not go back and really hope that staff at the site can be educated on customer service or taught some level of professionalism. Due to the Covid pandemic there are thousands of individuals out of work who want to work. I got the distinct impression that the staff at this store would rather have been anyplace except working at Little Cesaes this evening.

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Little Caesars

Complaint issue
Reported by GetHuman-dezyre
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 403 others
0 customers following this

Timeline

GetHuman-dezyre started working on this issue
Oct 2nd, 2020 11:36pm

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