My order * is ****************. My name is Yves Scott and my address is ** rue Sirocco...

GetHuman969780's customer service issue with Light In The Box from August 2018

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The issue in GetHuman969780's own words
My order * is ****************. My name is Yves Scott and my address is ** rue Sirocco, Gatineau , Qc, J*A *G*.***I recently purchase a clock from your website and recently got it. The clock is defective: Even though I changed the battery for new ones, the clock can't keep the time (it lose about * min every * hour or so). I tried to generating a ticket thru your website customer service on my mobile phone. The two option they gave me were *- did not received my package and *-duty fee complaint.**I tried the first one (even though that was not an issue) and explained the situation with the clock...I got a generic response that my clock would arrive soon... which is not the issue... Nobody seems to read the complaint in the message I sent to them.**I then tried the second option and got another generic response which did not address my issue. (the ticket * are ******** and ********).***I would like to get a reimbursement for the defective clock you guys sent me. If I do not get a response, I will call my credit company to put a hold on this purchase and investigate this case further.**Please contact me so that we can resolve this issue.
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Light In The Box

Customer service issue
Reported by GetHuman969780
Aug 9th, 2018 - 7 mons ago
I have an issue with Light In The Box too
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Seen by 5 customers so far
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Timeline
GetHuman969780 started working on this issue
Aug 9th, 2018 6:31am