I have ordered a dress from their website for someone else. When it has arrived DHL con...

GetHuman-ashantai's Cancel order issue with Light In The Box from April 2018

8 views | 3885 similar | 0 following
Help with my Light In The Box issue
GetHuman-ashantai's next move: find and follow the right step-by-step guide.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashantai will need to dig through the advice provided by Light In The Box, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashantai can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Light In The Box has better answers for you: Light In The Box Help Center
The issue in GetHuman-ashantai's own words
I have ordered a dress from their website for someone else. When it has arrived DHL contact me to let me know that I have to pay an import tax of £** and when I informed the person she decided she no longer wanted the item. When DHL attempted to deliver it we asked the delivery man to have it sent back as we do not want it and he said ok. The next day I receive an email from light in the box offering to pay **% off the extra fees because if we do not accept it the item will be destroyed and I cannot get a refund. So I called DHL who informed me that they can send it back but can only do that at the request of the sender. So I asked light in the box to have it returned and they are persisting that if I don’t pay it will be destroyed and I will not be refunded. My order number is ****************

GetHuman-ashantai did not yet indicate what Light In The Box should do to make this right.

How GetHuman-ashantai fixed the problem

We are waiting for GetHuman-ashantai to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Light In The Box's attention and get better help faster. Tap below to get started.
Having Light In The Box issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ashantai fixes it.
This email address isn't valid

Light In The Box

Cancel order issue
Reported by GetHuman-ashantai
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3885 others
0 customers following this
Items needed
Account username
Account password

Timeline

GetHuman-ashantai started working on this issue
Apr 27th, 2018 8:45am
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 28th, 2018 9:50am
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 28th, 2018 10:26pm
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 30th, 2018 3:36pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies