I have ordered a dress from their website for someone else. When it has arrived DHL con...

GetHuman-ashantai's order cancelation issue with Light In The Box from April 2018

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The issue in GetHuman-ashantai's own words
I have ordered a dress from their website for someone else. When it has arrived DHL contact me to let me know that I have to pay an import tax of £** and when I informed the person she decided she no longer wanted the item. When DHL attempted to deliver it we asked the delivery man to have it sent back as we do not want it and he said ok. The next day I receive an email from light in the box offering to pay **% off the extra fees because if we do not accept it the item will be destroyed and I cannot get a refund. So I called DHL who informed me that they can send it back but can only do that at the request of the sender. So I asked light in the box to have it returned and they are persisting that if I don’t pay it will be destroyed and I will not be refunded. My order number is ****************
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Light In The Box

order cancelation issue
Reported by GetHuman-ashantai
Apr 27th, 2018 - a yr ago
I have an issue with Light In The Box too
Not resolved
Seen by 8 customers so far
Similar issue to 7372 others
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Timeline
GetHuman-ashantai started working on this issue
Apr 27th, 2018 8:45am
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 28th, 2018 9:50am
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 28th, 2018 10:26pm
GetHuman-ashantai indicated the issue is not fixed yet.
Apr 30th, 2018 3:36pm