I have ordered a dress from their website for someone else. When it has arrived DHL con...
GetHuman-ashantai's Cancel order issue with Light In The Box from April 2018
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The issue in GetHuman-ashantai's own words
I have ordered a dress from their website for someone else. When it has arrived DHL contact me to let me know that I have to pay an import tax of £** and when I informed the person she decided she no longer wanted the item. When DHL attempted to deliver it we asked the delivery man to have it sent back as we do not want it and he said ok. The next day I receive an email from light in the box offering to pay **% off the extra fees because if we do not accept it the item will be destroyed and I cannot get a refund. So I called DHL who informed me that they can send it back but can only do that at the request of the sender. So I asked light in the box to have it returned and they are persisting that if I don’t pay it will be destroyed and I will not be refunded. My order number is ****************
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