I recently lost my keys, including my Lexus fob. My dealer is located at **** Rosa L P...

GetHuman6040517's Complaint issue with Lexus from May 2021

Help with my Lexus issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman6040517's own words
I recently lost my keys, including my Lexus fob. My dealer is located at **** Rosa L Parks Blvd, Nashville, TN *****. I called yesterday and could not get through to the dealer. The phone just rang and rang. I called a second time* no luck. The answering told me that the dealer would call me back. That did not happen* no return call. On my third call I was at last referred to the parts department. They ordered the part and it arrived today. Today, I called two times, but no one answered. Again I left messages* again, no return call. I called a third time and Lexus finally answered. I was again referred to the service department so that I could have the new key programed. No one answered* the machine told me that someone would call me back. Again, no return call. I called again two times. Each time I was promised a return call. I have received no call. I have no new key. I am frustrated and disappointed. All I want is to replace a lost key with the new one that is at the dealership. I need the new key. I am at my wits end. This is not what I expected of Lexus. Can you help?

GetHuman6040517 did not yet indicate what Lexus should do to make this right.

How GetHuman6040517 fixed the problem
Find your keys. I could not even get to gethuman.com, so the site was meaningless to me.
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Lexus

Complaint issue
Reported by GetHuman6040517
May 6th, 2021 - a year ago
Fixed
GetHuman6040517 shared how to fix
Seen by 27 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman6040517 started working on this issue
May 6th, 2021 8:34pm
GetHuman6040517 shared this issue with your circles on Google+
May 6th, 2021 8:37pm
GetHuman6040517 confirmed the issue is fixed. Hooray!
May 7th, 2021 5:46pm