I had * bad experiences w lens crafters one at the Polaris mall location and another...

GetHuman1813292's customer service issue with LensCrafters from December 2018

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The issue in GetHuman1813292's own words
I had * bad experiences w lens crafters one at the Polaris mall location and another at Easton location both in Columbus Ohio I have I eye med insurance and was not given the discounts I was entitled to At Easton location yesterday I told them the discounts eye med told me I was entitled to but they denied that I should get the additional **% I had to call the ins co while in the store and put the sales person on the phone w Eye med in order to get what I was entitled to When I as asked why the sales person did not know the info Iwas told training was the problem. It was the same issue at the Polaris store. Maggie at Polaris has an aphetic attitude about the issue. She comes across as I really do not care Iwas at Polaris on Nov ** **** Ask her if she has trained her staff re this issue . She said she was going to. Lens Crafters has very poor customer service when it comes to dealing w the ins . I know what my benefits are Customer service a thing of the past.

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LensCrafters

Customer service issue
Reported by GetHuman1813292
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman1813292 started working on this issue
Dec 22nd, 2018 3:33pm

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