I had * bad experiences w lens crafters one at the Polaris mall location and another...
GetHuman1813292's customer service issue with LensCrafters from December 2018
43 views | 3 similar | 0 following
Help with my LensCrafters issue
First: share to improve GetHuman1813292's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1813292's next move: talk to LensCrafters again when they open.
LensCrafters's call center is closed now. We will send GetHuman1813292 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1813292 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1813292's own words
I had * bad experiences w lens crafters one at the Polaris mall location and another at Easton location both in Columbus Ohio I have I eye med insurance and was not given the discounts I was entitled to At Easton location yesterday I told them the discounts eye med told me I was entitled to but they denied that I should get the additional **% I had to call the ins co while in the store and put the sales person on the phone w Eye med in order to get what I was entitled to When I as asked why the sales person did not know the info Iwas told training was the problem. It was the same issue at the Polaris store. Maggie at Polaris has an aphetic attitude about the issue. She comes across as I really do not care Iwas at Polaris on Nov ** **** Ask her if she has trained her staff re this issue . She said she was going to. Lens Crafters has very poor customer service when it comes to dealing w the ins . I know what my benefits are Customer service a thing of the past.
GetHuman1813292 did not yet indicate what LensCrafters should do to make this right.
I have an issue with LensCrafters too
How GetHuman1813292 fixed the problem
We are waiting for GetHuman1813292 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.