I had * bad experiences w lens crafters one at the Polaris mall location and another...

GetHuman1813292's customer service issue with LensCrafters from December 2018

14 views | 3 similar | 0 following
Help with my LensCrafters issue
First: share to improve GetHuman1813292's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1813292's next move: talk to LensCrafters again when they open.
LensCrafters's call center is closed now. We will send GetHuman1813292 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1813292 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1813292's own words
I had * bad experiences w lens crafters one at the Polaris mall location and another at Easton location both in Columbus Ohio I have I eye med insurance and was not given the discounts I was entitled to At Easton location yesterday I told them the discounts eye med told me I was entitled to but they denied that I should get the additional **% I had to call the ins co while in the store and put the sales person on the phone w Eye med in order to get what I was entitled to When I as asked why the sales person did not know the info Iwas told training was the problem. It was the same issue at the Polaris store. Maggie at Polaris has an aphetic attitude about the issue. She comes across as I really do not care Iwas at Polaris on Nov ** **** Ask her if she has trained her staff re this issue . She said she was going to. Lens Crafters has very poor customer service when it comes to dealing w the ins . I know what my benefits are Customer service a thing of the past.

GetHuman1813292 did not yet indicate what LensCrafters should do to make this right.

How GetHuman1813292 fixed the problem

We are waiting for GetHuman1813292 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get LensCrafters's attention and get better help faster. Tap below to get started.
Having LensCrafters issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1813292 fixes it.
This email address isn't valid

LensCrafters

Customer service issue
Reported by GetHuman1813292
Dec 22nd, 2018 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman1813292 started working on this issue
Dec 22nd, 2018 3:33pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians