What is the minimum size filter you should use on a Lennox el***uh***xv**B? Was told by...

GetHuman-rickgwhi's Technical support issue with Lennox from December 2019

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The issue in GetHuman-rickgwhi's own words
What is the minimum size filter you should use on a Lennox el***uh***xv**B? Was told by dealer warping of furnace side normal and required for proper operation service tech said a * side rack needed to solve issue and should be changed from * sided rack (old reused) to a new * sided rack. Obviously the dealer is giving me improper information. I want to tell him I need a new properly installed filter rack and a proper size filter. as told to me by the service tech I need the * sided rack to resolve the warping , is he correct? What size filter is required minimum? The technician was there because the filters would not come out and could not be put back in without forcing and damaging it. It was due to screws sticking out that the filters would not go in. Am I correct in asking that a new * sided rack be installed and what size filter should I request? It's a shame that such a beautiful unit be installed so poorly and obvious problems were left unresolved. I look forward to your reply. Regards, Rick White

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Lennox

Technical support issue
Reported by GetHuman-rickgwhi
Dec 1st, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 50 others
0 customers following this

Timeline

GetHuman-rickgwhi started working on this issue
Dec 1st, 2019 6:03pm
GetHuman-rickgwhi indicated the issue is not fixed yet.
Dec 4th, 2019 8:30am