Responsiveness and communication could not be worse... No word after waiting for my ordered and paid for dutch oven.

GetHuman1843696's customer service issue with Le Creuset from December 2018

7 views | 23 similar | 0 following
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The issue in GetHuman1843696's own words
Get my order filled. Order **********. ... Ordered a dutch oven on ****. Expected to receive in time for Christmas. The payment was made from my credit card the same day. Today is ***** and it still shows "processing" status. I have called * times, emailed * times, and left voice mails twice,but have not received a reply or return call yet. Order **********.**To resolve this issue, Le Creuset should respond to my many attempts to communicate with them and to fulfill the order placed over a month ago.
That I have made multiple attempts to reach a person in customer service but have not received a reply to many emails, nor an answer when calling during regular business hours, nor a return call after leaving messages.
To resolve this issue, Le Creuset should respond to my many attempts to communicate with them and to fulfill the order placed over a month ago.
New customer. I expected to receive my item that has been ordered and paid for. I also expected if there was an issue, there would be a way to speak to a person in order for it to be resolved.
Emails, phone calls, and voice mails. Every thing I know to do besides taking a road trip to US headquarters.
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Le Creuset

Customer Service Trying to order a ROUND DUTCH OVEN SKU: LS****-****SS
Customer service issue
Reported by GetHuman1843696
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 23 others
0 customers following this