Not happy with customer service so far

GetHuman667665's customer service issue with Larson Doors from May 2018

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The issue in GetHuman667665's own words
Order a replacement part ... I need to order a replacement part. Tried the chat thing and that was a disaster. She kept telling what I needed and it is not correct. After couple attempts to reexplain that the part number she gave was not identical to what I have, we got disconnected and she apparently ended chat abruptly. I called yesterday and left my contact number after being told someone would get back to me but still haven’t heard from a rep. Not a very good experience with Larson reps so far. LD Ray. *******-****
Kept giving me wrong part number
I want to speak with someone to get the actual part I need
First experience so far. Have had door approx. *-* yrs with normal issues. No complaints really. Normal wear and tear
Left phone contact info and got no response* ** hrs later and not on a weekend. I doubt there’s that many calls to return. Tried the chat thing and apparently she got mad and ended chat while I was typing cause I kept trying to tell her the part number she gave me did not match what I need to replace
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Larson Doors

Re:Larson full storm door with retractable screen
Customer service issue
Reported by GetHuman667665
May 8th, 2018 - a yr ago
I have an issue with Larson Doors too
Not resolved
Seen by 12 customers so far
Similar issue to 552 others
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Timeline
GetHuman667665 started working on this issue
May 8th, 2018 9:29pm