Hello *Hope you are well. *In my travels this past week. I had layover in South Korea...

GetHuman-jmboga's customer service issue with Lancome-USA.com from May 2018

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Hello *Hope you are well. *In my travels this past week. I had layover in South Korea at airport in Incheon. Was happy to see the Lancome products with a brown* black shade skin on the Advertising with Lupita. What a disappointment, I couldn't find any products that I could use, to make it worse I had ran out of my foundation* when I asked the sales person, she conformed they don't carry the shade of brown*black skin tone products. I understand about location and demand, but this is very disappointing to not be able to get a product when travelling - not even sample size items. If you aren't going to stock for all shades of color - Then don't advertise with someone who had my color of skin and not have the product - very very disappointing. **Thanks *Jet*J*****@***.com
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Lancome-USA.com

Customer service issue
Reported by GetHuman-jmboga
May 23rd, 2018 - 6 mons ago
I have an issue with Lancome-USA.com too
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Seen by 6 customers so far
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GetHuman-jmboga started working on this issue
May 23rd 2:43am
GetHuman-jmboga indicated the issue is not fixed yet.
May 23rd 2:55pm
GetHuman-jmboga indicated the issue is not fixed yet.
May 24th 2:00pm