I am a loyal La-Z-Boy customer. I have purchased * recliners over the years and always...

GetHuman2956730's customer service issue with La-Z-Boy from May 2019

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The issue in GetHuman2956730's own words
I am a loyal La-Z-Boy customer. I have purchased * recliners over the years and always been happy with my purchases. * In November of **** I purchased a power recliner with the faux leather material. The chair has had very light use. The faux leather is separating at the seam on the headrest. * I feel that this kind of wear is not appropriate for the use we have given that chair. The Mission Valley Store in San Diego was not willing to help us solve this problem.*We are hoping that we can get some type of assistance from you. We are planning to purchase two new recliners in the near future but our trust in your company is now a concern. We have never had an issue like this before. We hope you can offer some type of fair solution.* I do have photos of the chair if you will provide me with an email address. *Robert Ayala******@***.com **** *** ****

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La-Z-Boy

Customer service issue
Reported by GetHuman2956730
May 20th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 268 others
0 customers following this

Timeline

GetHuman2956730 started working on this issue
May 20th, 2019 10:32pm
GetHuman2956730 indicated the issue is not fixed yet.
May 22nd, 2019 2:47pm
GetHuman2956730 indicated the issue is not fixed yet.
May 28th, 2019 2:13pm