dear sir * Madame * i am very much upset and Un satisfied with the service . My name is...

GetHuman3400138's Baggage problem issue with LOT Polish Air from August 2019

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The issue in GetHuman3400138's own words
dear sir * Madame * i am very much upset and Un satisfied with the service . My name is Ayyapankutty premarajan i am an elite member of star alliance TK *G* *********. i was fly from Zurich to Warsaw LX **** operated by hevatic air lines code share Lo**** then to Beijing with L * **. it was strange and unusual i was put on stand by where as i had confirmed ticket in Zurich and i did not get my baggage tags and i complained it Zurich checkin staff they said they cannot print it but the baggage in on board gave written down on the boarding pass . i did not get the boarding pass for Beijing there but my baggage was booked to Beijing . i have been told i get the boarding pass in Warsaw. In Warsaw Again i asked for both in the transfer counter and boarding gate for baggage tag they promised me the bag on board .In the flight my special meal gluten intolerance was not provided and when i asked for drink i have been told that i will have pay for the drink since i am flying economy class.during whole flight inflight entertainment system was not working . when i arrived in Beijing i did not get my baggage. i called up call centre and lost and found both denied help*ing me . one of the worker from Warsaw lost and found just denied talking to me he said his name was Hobert if remember right . He was just like robot just repeating same sentence not even listen to my request all he said was contact Beijing nothing doing , after while i manage get the detail asked them to sent the baggage on *rd aug inserted of *th aug flight to Beijing In the baggage i had all my suits for my work presentation. finally i have buy some cheap formal cloths to do presentation in-front of *** people it was not good situation plus in my busy work-time i have go to do cloth shopping in order to look presentable more over finding clothing in china for European person is **** the size are small Being a star alliance member i did not expect this kind of service from lot polish airlines.. i wonder if star alliance is aware of the policy of lot polish charing for drink ion board for economy class plus not giving supplies like tooth brush, comb ear plug and blind fold for long overnight flight? it so strange there whole air lines runs on economy passenger. yes the elite member and business and first class get special services . but the class which provides main source of income is been denied service . unfortunately i happen to be there.*hope to hear from you * a copy of this ha been sent to star alliance too

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LOT Polish Air

Baggage problem issue
Reported by GetHuman3400138
Aug 10th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 369 others
0 customers following this


GetHuman3400138 started working on this issue
Aug 10th, 2019 12:07am
GetHuman3400138 indicated the issue is not fixed yet.
Aug 18th, 2019 9:48pm

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