Hello my name is Clinton Pruitt. My card was charged after I cancelled the LA fitnesses...

GetHuman2107160's customer service issue with LA Fitness from November 2019

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The issue in GetHuman2107160's own words
Hello my name is Clinton Pruitt. My card was charged after I cancelled the LA fitnesses training program about * weeks before it supposed to begin. I asked Dylan D who is the personal trainer at the La Fitnesses located in Cincinnati, Ohio at the Oakley location. I asked Dylan D not to charge my account * weeks prior to my account being charged. I made numerous calls to contact him by phone but he not got back in touch with me. It wasn’t until I had to personally go up to the La fitness to get him to cancel the training program. Which in person he told me my account wasn’t going to get charged. Today My account was charged. I’m really upset because I was not able to pay my rent today. I’m also frustrated because not o my was my account charge my debit*credit card information was on an account that was not mine. So not only was my account charged but my credit information was on a whole different LA fitness account that was not mine. Dylan D said I would get my money refunded within * to * business days which is a good thing. But unfortunately I could not pay my rent because of the mistake he made. I did not like how Dylan D handled the situation at all. Especially after He reassured me that my account wouldn’t be charged. Im just a ** year old in school. I don’t make a lot of money. The money that was taken out of account I needed! Because of this I no longer want to be apart of La fitness.

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LA Fitness

Customer service issue
Reported by GetHuman2107160
Nov 9th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 3515 others
0 customers following this

Timeline

GetHuman2107160 started working on this issue
Nov 9th, 2019 12:54am