Hi, my name is Sonja Nahrgang and I am writing to you in regards to cancel and reimburs...

Hi, my name is Sonja Nahrgang and I am writing to you in regards to cancel and reimburse my sons’s (niklas nahrgang) Personal Training membership. For * months my son and I either called or went to our local LA Fitness center in East Mesa, Arizona on power and McDowell road. My son is at basic training and he provided his paperwork to the center. Every time we went or called it got promised to be taken care of - but nothing happened. Instead I got another decision from my account for the personal trading fee. I went to the center last Friday and Monday, both times got promised AGAIN they will take care of it and I will receive a call back. Never heard anything. My son is out of state at basic and when he’s done with that he will set deployed. There is no need to “freeze or hold” the account .*I work in customer Service myself and at this point I’m beyond understanding. What is the problem? If you could please cancel the membership and reimburse my fee I’d appreciate it. I’m so frustrated that I canceled my membership ship as well and guess what? That was done within seconds. Unbelievable!!!! Please send me a confirmation. Email - if I don’t hear from anybody I will dispute the transaction.