I've been attending the LA Fitness on Northern and **nd Avenue in Phoenix Arizona for s...

GetHuman-tammoogo's customer service issue with LA Fitness from March 2019

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The issue in GetHuman-tammoogo's own words
I've been attending the LA Fitness on Northern and **nd Avenue in Phoenix Arizona for several years now... for a year and a half I've been asking either Nick or now Bianca to please clean the bathroom areas...and swept or mop and hose off the pool deck... and they have done nothing but blowing me off...**Most recently I've been on to them and begging them to please sweep and mop out the sauna... last year Nick finally hired a company to come in and power wash everything to make me happy... but he did nothing with the cleaning staff to ensure that they kept it clean ...so it hasn't been cleaned since he last power washed it..*Several situations have occurred recently ...one of them is... I finally got one of the ladies (I had to begged her) to clean the toilet seats... there is urine and ***** all over the bottom of the seats that have been there for days... so she proceeded to take the toilet brush and dip it in toilet water and use the dirty toilet water to clean the seat! The floors around the toilets and behind the toilets are disgustingly dirty... they finally did mop the Stahl areas... by pushing the mop around the front of the base of the toilet... but not mopping the whole floor.**Bianca has recently told me that they have a pool company that cleans the pool and the sitting area around the pool but there's no one the clean the pool deck... I've asked her if she could please have her employees hose the pool deck off on a regular basis she just smiles with a sarcastic grin...and says your not here all day and they are cleaning it when your not here.**The sauna is disgusting... last month I pleaded with the cleaning lady to sweep and mop the sauna out.... so she came back with a mop bucket mop and mopped the whole floor pushing all the trash towards the back of the bench seats... by doing this she's created an awful odor in the sauna with all of the dead skin cells, and hair and the hundreds of pieces of gum that have all been wet with the dirty mop water and stinking up the sauna...**Last Friday *-**-**... Bianca did what everybody else does including her cleaning staff.. walks into every room looks at it...nods her head like every things okay and picks up one or two of the bigger pieces of trash and walks out... she walked into the sauna and picked up one water bottle... there were three on the floor.... and I walked up to her and asked her to please have it cleaned.... she just smiles and walks off.... so when I got dressed and on my way out I approached her at the front desk and told her.. I'm tired of talking to her it...I would just come in and clean it myself.... then she told me in front of other members that she needed me to move my red truck out of the handicap parking place... and stated that there a lot of people that needed it more than me... I went out to my truck to dump off my bags... and got my handicap window sticker came back in to show it to her and she was on her knees underneath the counter... this is very humiliating for me and uncalled for. **so I came down today I had to wear work gloves to make sure when I was down there cleaning I wouldn't burn my hands... I didn't realize there was so much gum under there...there must have been over *** pieces... I have pictures... but you I don't have any way of sending them to you... I had all the tools to do a good job but I didn't have a scraper...so I'll have to go back later and get that done... as far as how to resolve this... that's your job you guys need to get that figured out ...I would like you to keep me up-to-date and let me know that something's being done to resolve this issue... again I took pictures... if I don't hear anything from you I'm just going to turn to the news station. Hire competent people to do the jobs that have a heart for cleaning and take pride in their work.

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LA Fitness

Customer service issue
Reported by GetHuman-tammoogo
Mar 18th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1804 others
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GetHuman-tammoogo started working on this issue
Mar 18th, 2019 3:36am
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Mar 18th, 2019 4:40am
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Mar 18th, 2019 4:41am