I had the *****-*** door **** installed a few months ago, working fine until I tried to...

GetHuman-serolf's customer service issue with Kwikset from August 2018

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I had the *****-*** door **** installed a few months ago, working fine until I tried to unlock it the other day and it woudn't take its key. Tried the inside but the **** was stuck and could not turn the off*on lever. I removed the inside, and tried removing the outside ****,but the outside portion did come out. The latch is stuck to the cylinder and unable to loosen the outside **** in order to remove the latch. I also tried the video trouble shoot inserting the key, giggling it out little at a time, but to success.
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Kwikset

Customer service issue
Reported by GetHuman-serolf
Aug 9th, 2018 - 7 mons ago
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GetHuman-serolf started working on this issue
Aug 9th, 2018 10:17pm
GetHuman-serolf confirmed the issue is fixed. Hooray!
Aug 9th, 2018 10:17pm