I purchased a mobility scooter carrier in May I believe the **st. The first use I was v...

GetHuman3905886's Complaint issue with Kotulas.com from November 2019

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The issue in GetHuman3905886's own words
I purchased a mobility scooter carrier in May I believe the **st. The first use I was very happy with it. The next few times I used the deck it began to lean to one side and sag. We went on vacation to Appalachian and Smokey mountains Oct *-** The deck kept getting lower so fortunately I had tools and metal banding to shim to try to keep deck from sagging worse. I don’t know what I would have done if I didn’t have tools and equipment to take care of issue. Every time I needed to use carrier I had to re-shim to get deck as close to proper height has possible( which I believe to be around ** in) Having to do this caused much stress as we “reworked” every time I needed the use of my scooter where we were visiting for the day. Stress was also caused with every bump or dip that the road had as several times the deck scraped the ground. I have a **** Ford F-*** quad cab * wheel drive pickup so the truck sets up higher so it was no fault of the height of vehicle. We left Gatlinburg ***** to head home to Joliet IL just about *** miles. We spent the night in Louisville Ky and in morning had to unload scooter to “readjust” the deck. Several hours into trip we stopped off to get something eat and discovered the deck had sagged to * ** * inches from the ground!! I was so close to losing my scooter! I had ratchet strapped scooter to deck but still stress was there. I have pictures to verify this if you would like them. Needless to say we had unneeded stress because of carrier not performing as it should! The carrier is rated for ***lbs my scooter weighs *** lbs and me at *** we are combined *** lbs which is ** under rating. Will be waiting for your response to see what your plans are to rectify this problem. Thank you Stephen Schwarck.

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Kotulas.com

Complaint issue
Reported by GetHuman3905886
Nov 8th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 37 others
0 customers following this

Timeline

GetHuman3905886 started working on this issue
Nov 8th, 2019 4:35pm
GetHuman3905886 indicated the issue is not fixed yet.
Nov 8th, 2019 10:40pm
GetHuman3905886 indicated the issue is not fixed yet.
Nov 10th, 2019 8:33pm