The advertisement on black friday for iphone *plus ***GB is a $*** credit towards the p...

GetHuman-kaoctk's customer service issue with Koodo Mobile from November 2018

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The issue in GetHuman-kaoctk's own words
The advertisement on black friday for iphone *plus ***GB is a $*** credit towards the phone. They **GB is $*** credit towards the phone if you put down $*** for a medium tab. I was then advise to got to the store if I want to purchase the ***GB phone because it was only available in store. However, there are no iphone * plus ***GB in any stores. I was then forced to purchase the **GB phone. Not only was the deal not as good, I also had to pay for an activation fee. I have gone to * stores to look for the ***GB iphone * plus. I have also been on the phone multiple times only to find myself not able to speak to an agent. Ideally, I would like koodo to be able to exchange my **GB iphone for the ***GB iphone * plus with $*** activation credits. I am ok with paying the activation fee if I can get waht the website promotes.

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Koodo Mobile

Customer service issue
Reported by GetHuman-kaoctk
Nov 26th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 586 others
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GetHuman-kaoctk started working on this issue
Nov 26th, 2018 9:35pm