My phone service is not working and says to call but cant call without a working phone,

GetHuman-rmccarro's customer service issue with Koodo Mobile from June 2018

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The issue and preferred resolution, in GetHuman-rmccarro's own words:
The problem I ran into: My phone service is not working and says to call but cant call without a working phone,
I trust that Koodo Mobile will make this right and come up with a resolution that is fair.
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Koodo Mobile

Customer service issue
Reported by GetHuman-rmccarro
Jun 1st, 2018 - 21d ago
I have an issue with Koodo Mobile too
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Seen by 6 customers so far
Similar issue to 13 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-rmccarro started working on this issue
Jun 1st 6:43pm