We have loved our Kohler shower since it was installed (along with an all Kohler bathro...

GetHuman1647891's customer service issue with Kohler from November 2018

6 views
 | 
160 similar
 | 
0 following
Help with my Kohler issue
First: share to improve GetHuman1647891's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1647891's next move: talk to Kohler when they open.
Kohler's call center is closed now. We will send GetHuman1647891 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1647891 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1647891's own words
We have loved our Kohler shower since it was installed (along with an all Kohler bathroom) by Kitchen and Floor Master in Burke, VA. It has a fiberglas pan and hidden drain.* However, about a year ago, the two suction-cup gizmos that used to keep the shower drain cover in place stopped working and we removed them. Since then, we have to be careful how we step on the cover, so it doesn't pop out and cause us to slip. * Paul (of Kitchen and Floor Master) told us that we should contact you for a replacement. Please tell us if you need more information in order to be able to advise us and*or send a replacement. We do hope the design of the cover-holder has improved since then, as it never worked well.* Thank you.*Vicki Mechner *(Mrs. Wayne Titerence)
GetHuman1647891 did not yet indicate what Kohler should do to make this right.
I have an issue with Kohler too
How GetHuman1647891 fixed the problem
We are waiting for GetHuman1647891 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kohler's attention and get better help faster. Tap below to get started.
Having Kohler issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1647891 fixes it.
This email address isn't valid

Kohler

Customer service issue
Reported by GetHuman1647891
Nov 28th, 2018 - 9 mons ago
I have an issue with Kohler too
Not resolved
Seen by 6 customers so far
Similar issue to 160 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1647891 started working on this issue
Nov 28th, 2018 7:58pm