Water Leakage from Shower Trim Piece

GetHuman-shenjus's customer service issue with Kohler from September 2018

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The issue in GetHuman-shenjus's own words
Hello,**My name is Justin. I bought a new house half year ago and I have some questions regarding the shower trim and valve that were installed by the builder.**Recently we found that there's water leakage from the trim piece. When I have water spray onto the top of the trim piece with handheld shower head. There is water slip into the trim piece and flow into the wall which eventually lead to dry wall crack and leakage at the *st floor.**My question is that my builder told me that the trim piece is typically not fully water proof and some portion of the trim piece is "water resistant" only. Is this true? I would expect shower trim pieces should all be full water proof because there is always water in a shower room or bathtub and there should be no way for the amount of water I saw that slip into the trim piece.**I attached the product info below. I think this is the part they installed but I am not ***% sure. Please get back to me and I can send a picture as reference for better and clear explanation.

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Kohler

Kohler K-TS*****-*H-CP
Customer service issue
Reported by GetHuman-shenjus
Sep 16th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 81 others
0 customers following this

Timeline

GetHuman-shenjus started working on this issue
Sep 16th, 2018 7:25pm

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