I made a $** purchase on my kohl’s charge and I will note I have spent thousands upon t...

GetHuman4504971's Complaint issue with Kohl's Credit from March 2020

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The issue in GetHuman4504971's own words
I made a $** purchase on my kohl’s charge and I will note I have spent thousands upon thousands of dollars with your company. When my payment was due I was in Mexico and did unfortunately miss it, and it was an honest mistake and it does happen. However, I was not notified at all about my late payment until Feb **th, which was When I received my phone call I immediately paid it. I was told it went through and was processed. A few days later I received a call saying it didn’t go through and also that my account was sent to collections. I want to throw up. My credit dropped ** points and now I am unable to buy my dream home and I reached back out to Kohl’s and re paid what was already told to me had been processed, and then a case was made to take it off of my credit for the misunderstanding. I just received a letter saying Kohl’s will not drop the credit they sent to collections. Your motto is to inspire and empower families to lead fulfilled lives – and over $** and an honest mistake you are taking all of that away from me. Please out of the kindness of your heart help me make this right. Please don’t ruin my life over $** once I was finally notified I immediately paid I never received a letter I never received a phone call until after the fact.

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Kohl's Credit

Complaint issue
Reported by GetHuman4504971
Mar 21st, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 287 others
0 customers following this

Timeline

GetHuman4504971 started working on this issue
Mar 21st, 2020 9:55pm