I am writing this in the hopes you will reconsider the amount you are reimbursing us. T...

I am writing this in the hopes you will reconsider the amount you are reimbursing us. This was our first time traveling to Europe and because of our travel frustrations, it was not a good one. We wanted to go to Barcelona to attend the Barcelona vs. Madrid game. This game was cancelled because of the riots. Although the game was canceled, we felt we needed to go to Barcelona from Paris anyway because it was the place to catch flights back home. We purchased train tickets and all trains were canceled due to the floods in Europe. We tried renting a car to get there and that was too dangerous as well because of the flooding. We were stuck in Paris. This is the reason why we needed to cancel our flight. I plead with you to please reconsider and reimburse us closer to the full amount of what we purchased our tickets for. We would be way more likely to use your services again if you could help us. Thank you for understanding. **Sarah Turnbull