I am writing this in the hopes you will reconsider the amount you are reimbursing us. T...

GetHuman3849939's Special Request issue with Kiwi.com from October 2019

Help with my Kiwi.com issue
Before contacting them, items GetHuman3849939 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3849939's own words
I am writing this in the hopes you will reconsider the amount you are reimbursing us. This was our first time traveling to Europe and because of our travel frustrations, it was not a good one. We wanted to go to Barcelona to attend the Barcelona vs. Madrid game. This game was cancelled because of the riots. Although the game was canceled, we felt we needed to go to Barcelona from Paris anyway because it was the place to catch flights back home. We purchased train tickets and all trains were canceled due to the floods in Europe. We tried renting a car to get there and that was too dangerous as well because of the flooding. We were stuck in Paris. This is the reason why we needed to cancel our flight. I plead with you to please reconsider and reimburse us closer to the full amount of what we purchased our tickets for. We would be way more likely to use your services again if you could help us. Thank you for understanding. **Sarah Turnbull

GetHuman3849939 did not yet indicate what Kiwi.com should do to make this right.

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Kiwi.com

Special Request issue
Reported by GetHuman3849939
Oct 29th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 18477 others
0 customers following this

Timeline

GetHuman3849939 started working on this issue
Oct 29th, 2019 7:49pm
GetHuman3849939 shared this issue with your circles on Google+
Oct 29th, 2019 7:49pm
GetHuman3849939 indicated the issue is not fixed yet.
Oct 30th, 2019 12:38am
GetHuman3849939 indicated the issue is not fixed yet.
Oct 30th, 2019 6:59pm