My brother bought a round-trip ticket with booking ********* from Stockholm to Mallorca...
GetHuman-erikeke's customer service issue with Kiwi.com from October 2019
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-erikeke's own words
My brother bought a round-trip ticket with booking ********* from Stockholm to Mallorca and then the return was Mallorca-Vienna and Vienna-Stockholm. Unfortunately, the flight LaudaMotion OE *** from Mallorca to Vienna was delayed for * hour ** minutes, so I missed the connecting flight Wizzair W* **** to Stockholm. **The W* **** flight was refunded to my brother. However, since there was no LaudaMotion representative in the airport Viena-Schwechat with whom I could talk about my situation, I had to stay overnight in a hotel (Moxy Vienna airport) and buy another ticket to Stockholm as soon as I could, all out of my own pockets. **The costs from the hotel, food and buying the ticket to Stockholm far exceeded the refunded amount and, as a student, it goes without saying that all of it was too expensive for me. Fortunately, I had some money in my bank account, otherwise I wouldn't have been able to buy a ticket to return to my country, nor pay for a hotel room or food. In that not-so-unlikely case, what would have I done? **My total costs from the hotel, food and ticket flight amount to ****.** SEK. I would like to have those costs covered. I have receipts for each of the transactions.
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