I have * bookings for the same flight, just purchased at different times. I also purcha...

GetHuman3329164's Change a Reservation issue with Kiwi.com from July 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3329164's own words
I have * bookings for the same flight, just purchased at different times. I also purchased insurance for both. They are trying to give us an ** hour lay over. Unfortunately this is unacceptable. It throws all our reservations off. They are only putting up like ** US dollars to reschedule the flight. I purchased insurance policies that cover up to *,*** English pounds for flight changes. They are trying to make me pay even more for a better flight that fits our schedule. I want the insurance I paid for to actually do something. Otherwise why am I paying for the insurance? This is their mistake. The lay over time hasn't changed since I bought ticket * *** months ago. So they were aware of this from the beginning and sold it to me anyway. I want them to do the right thing and get us to our destination on the right date and not charge me more for it, that's what the insurance is for.

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Kiwi.com

Change a Reservation issue
Reported by GetHuman3329164
Jul 29th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 16406 others
0 customers following this

Timeline

GetHuman3329164 started working on this issue
Jul 29th, 2019 1:09pm

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