I have * bookings for the same flight, just purchased at different times. I also purcha...
GetHuman3329164's Change a Reservation issue with Kiwi.com from July 2019
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3329164's own words
I have * bookings for the same flight, just purchased at different times. I also purchased insurance for both. They are trying to give us an ** hour lay over. Unfortunately this is unacceptable. It throws all our reservations off. They are only putting up like ** US dollars to reschedule the flight. I purchased insurance policies that cover up to *,*** English pounds for flight changes. They are trying to make me pay even more for a better flight that fits our schedule. I want the insurance I paid for to actually do something. Otherwise why am I paying for the insurance? This is their mistake. The lay over time hasn't changed since I bought ticket * *** months ago. So they were aware of this from the beginning and sold it to me anyway. I want them to do the right thing and get us to our destination on the right date and not charge me more for it, that's what the insurance is for.
GetHuman3329164 did not yet indicate what Kiwi.com should do to make this right.
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