I purchased a mixer, model KSM***PSER, serial *W********, from Everything Kitchens, on...

GetHuman-loisreim's customer service issue with KitchenAid from July 2018

Help with my KitchenAid issue
The issue in GetHuman-loisreim's own words
I purchased a mixer, model KSM***PSER, serial *W********, from Everything Kitchens, on May *, ****. My product is registered. When I turned it on it made a loud "shrieking*chirping" sound and wouldn't lock. I went on-line and fixed the lock problem myself. KitchenAid has a very good tutorial for that. I also looked into the sound issue, and followed some advice about running the machine, gradually advancing through all speeds until the "shrieking*chirping" stopped. Eventually, it did! This took about ** minutes. However, it threw out a few drops of oil. It worked beautifully for a week or so, but the noise started up again. I have run it for periods of time, and have had oil come out again. It doesn't sound right, and I don't like the thought of oil coming out of the machine. **This is my second KitchenAid stand mixer. I owned a classic model for ** years and loved it. I told everyone that it was my favorite tool in my kitchen, and have owned (and been pleased with) other KitchenAid appliances. I so looked forward to getting the slightly larger, stronger, newer Artisan model, and hope this issue will be resolved.**I would like to have this repaired or replaced. Thank you. **Lois Reimer

GetHuman-loisreim did not yet indicate what KitchenAid should do to make this right.

How GetHuman-loisreim fixed the problem
On the same day I wrote to you, I sent a message to KitchenAid directly. They handled my problem quickly, apologetically, and are sending a new mixer. I had a great experience with them. In this case, I didn't need to use GetHuman.
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Customer service issue
Reported by GetHuman-loisreim
Jul 18th, 2018 - 5 years ago
GetHuman-loisreim shared how to fix
Seen by 50 customers so far
Similar issue to 123 others
0 customers following this
Items needed
Serial Number
Phone Number
Home Address
Email on Account
Account Holder Name
Model Number


GetHuman-loisreim started working on this issue
Jul 18th, 2018 2:15am
GetHuman-loisreim confirmed the issue is fixed. Hooray!
Jul 19th, 2018 7:36pm

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