Hi I bought a Kenmore canister vacuum at my local Sears store in March of last year. I...

GetHuman2217170's customer service issue with Kenmore from February 2019

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The issue in GetHuman2217170's own words
Hi I bought a Kenmore canister vacuum at my local Sears store in March of last year. I have bought a few kenmore vacuums throughout the years and have never had a problem until today. While I was vacuuming today it shot out sparks and a flame from the cord reel. Not only did it burn my foot but it could have caught my house on fire! I hope you are able to make this situation right, I believe that a vacuum should last longer then a year and should never catch on fire. I hope to hear from you soon. Ashley
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Kenmore

Customer service issue
Reported by GetHuman2217170
Feb 15th, 2019 - 9 mos ago
I have an issue with Kenmore too
Not resolved
Seen by 5 customers so far
Similar issue to 210 others
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Timeline
GetHuman2217170 started working on this issue
Feb 15th 9:04pm