Change in itinerary. My flight is leaving tomorrow (*:**AM) to Costa Rica and I unable to go on my trip. I have to reschedule

GetHuman2973592's customer service issue with Kayak from May 2019

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The issue in GetHuman2973592's own words
Change schedule ... I would like to contact a member of the KAYAK executive board. I called reservations to reschedule my flight and was told if I do not give another date at this time to reschedule I will forfeit my ticket. I do not understand if I have to pay a penalty or a cost for rescheduling, what difference does it make if I change to another time today or at another time? Why cannot hold on to my ticket and apply for another date without committing to another time today?
I will forfeit my ticket if I do not reschedule st this time
To be able to reschedule for another time without forfeiting my ticket
Recently
Talk to KAYAK customer service representative (Richard) and he could not help so I asked to talk to s supervisor and he said none was available at this time and asked for my phone number. I gave Richard my number and said they will call back. This conversation was at *:** PM. It is now **:** PM EST.
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Kayak

Airfare
Customer service issue
Reported by GetHuman2973592
May 24th, 2019 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1115 others
0 customers following this
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Timeline

GetHuman2973592 started working on this issue
May 24th, 2019 1:40am

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