Hello my name is bar gerby.**My passport number is ***********At the date of **.*.** i...

GetHuman2536165's customer service issue with Kayak from March 2019

9 views | 926 similar | 0 following
Help with my Kayak issue
Next: our robot will wait on hold for GetHuman2536165 to get a Kayak rep on the line!
Always use the GetHuman Phone to call Kayak. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2536165's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2536165 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2536165's own words
Hello my name is bar gerby.**My passport number is ***********At the date of **.*.** i tried to book a flight for me and my * freinds from lima to cusco at the date of **.*.** at **:** pm. When i finished to enter all the details and i waited to the app to approval my reservation, and it didnt arrive so i tried to book it again, this time to the flight of **:** pm and i didnt success. Than i tried again and i didnt suceess so i let it go. The following day i tried to book it again, this time * persons eac time and i success and got the approval from the app that every thing is ok. Today i woke and i got a notification from the app that both of my flights is going on time today- * at **:** pm and * at **:** pm. I saw it and i checked with my credit card company and i realized that i was charged * times!***I really like your app but this time it made a mistake, there is no reson that i book * flights from the same places to the same place in very close hours with out any chance to go to them both. I want to get a refund about the flight from lima to cusco that leaves at **:** pm.*****The number flight that leaves at **:** pm is avianca *******The other is avianca ***

GetHuman2536165 did not yet indicate what Kayak should do to make this right.

How GetHuman2536165 fixed the problem

We are waiting for GetHuman2536165 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kayak's attention and get better help faster. Tap below to get started.
Having Kayak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2536165 fixes it.
This email address isn't valid

Kayak

Customer service issue
Reported by GetHuman2536165
Mar 17th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 926 others
0 customers following this

Timeline

GetHuman2536165 started working on this issue
Mar 17th, 2019 10:30pm