I booked a rental car from Kayak app in Qu*bec, Canada from February **, **** to Februa...

GetHuman-nitinstr's customer service issue with Kayak from February 2019

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The issue in GetHuman-nitinstr's own words
I booked a rental car from Kayak app in Qu*bec, Canada from February **, **** to February **, ****. First of all I’d like to inform that I booked a premium car through the app which was Ford Taurus or similar. Now, this being said, Taurus is a mid size sedan and I expect the similar sedan from the rental company. *When I arrived at the EZ car rental in Montr*al, Qu*bec, Canada, I was told I had booked a standard car. Now, let me inform you that I had my things booked in Ontario, Canada and everything was already paid for in advance so skipping my trip wasn’t an option at all. I went on your app in front of the EZ car rental manager and he never acknowledged that, instead I was given a Nissan Sentra, which is a small size sedan for the same price. He showed me his own documents stating you booked a standard car. What do I have to do with his documents when I have booked with your app. He can book any car he wants to and give it to me right? *Another major issue that I just came across was that the app addresses unlimited kilometres and I did show it to him while returning the car. Your app even mentions that the car is booked for unlimited kilometres and he charged me $**.* extra for the over kilometres, which doesn’t make any sense to me. When your app publishes that the kilometres are unlimited then how can any rental company charge me for the kilometres. If EZ car rental has the policy, they should have mentioned it when my itenary was booked not when I’m returning the car. *Also, I’ve paid a premium rate for a small car, it doesn’t make any sense to me. *Kindly look into my matter and get back to me with a favourable solution ASAP. *Thanks in advance and have a wonderful day ahead. **Best regards,*Nitin Talwar***-***-***-****

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Kayak

Customer service issue
Reported by GetHuman-nitinstr
Feb 25th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 879 others
0 customers following this

Timeline

GetHuman-nitinstr started working on this issue
Feb 25th, 2019 5:10pm

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