Unable to pick up the Hertz car I rented through Kayak because I was not aware that one...

GetHuman812173's customer service issue with Kayak from June 2018

5 views
 | 
221 similar
 | 
0 following
Help with my Kayak issue
Before contacting them, items GetHuman812173 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman812173's next move: have a Kayak rep call.
Always use the GetHuman Phone tocall Kayak. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman812173's own words:
Unable to pick up the Hertz car I rented through Kayak because I was not aware that one needs a credit card only to pick up. They would not let me switch the reservation to my partner's name, who has a credit card. I would appreciate it if we could discuss a refund. This has unfortunately been a very frustrating process.
I trust that Kayak will make this right and come up with a resolution that is fair.
Help with my Kayak issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kayak's attention and get better help faster. Tap below to get started.
Having Kayak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Kayak email you?
This email address isn't valid
Follow this issue
See how GetHuman812173 fixes it.
This email address isn't valid

Kayak

Customer service issue
Reported by GetHuman812173
Jun 25th, 2018 - 2 mons ago
I have an issue with Kayak too
Not resolved
Seen by 5 customers so far
Similar issue to 221 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman812173 started working on this issue
Jun 25th 5:11pm