This problem is NOT resolved

GetHuman-kmparks's customer service issue with Kansas City Star from August 2018

Help with my Kansas City Star issue
The issue in GetHuman-kmparks's own words
Get the Star to fix their problems and fire the carrier. He*she obviously can not read simple instructions. ... My complaint is tha same as my mother's. I would like to know why your employees are so enept at following simple instructions. Is it because they can not read, or the fact the powers that be are not giving clear instructions. This has been an ongoing problem, not our first experience. The last time I called they received the TV guide, however, their birdbath was knocked over for several days. Our next course of action is the BBB and perhaps ProblemSolvers. The sad part is, you still take their money through auto draft every month. In my opinion, that is theft, taking advantage of the elderly. We expect a refund for the past month at least for this ongoing issue.
No one seems to care at the KC Star. They cheat their customers, by charging them for a service they do not get.
Getting their act together and hire people that take their job seriously.
It is my parents and they have been customers for as long as I can remember and I am **.
We have called, emailed and now posting on social media. Nothing works
I have an issue with Kansas City Star too
How GetHuman-kmparks fixed the problem
For now my dad got his TV guide. We shall see what happpens Sunday. It should not take everyone in the family getting upset for something that could have been avoided.
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Kansas City Star

KC STAR TV GUIDE
Customer service issue
Reported by GetHuman-kmparks
Aug 12th, 2018 - a yr ago
I have an issue with Kansas City Star too
Fixed
GetHuman-kmparks shared how to fix
Seen by 15 customers so far
Similar issue to 63 others
0 customers following this
Items needed
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Timeline
GetHuman-kmparks started working on this issue
Aug 12th, 2018 10:13pm
GetHuman-kmparks indicated the issue is not fixed yet.
Aug 13th, 2018 12:50am
GetHuman-kmparks indicated the issue is not fixed yet.
Aug 13th, 2018 10:06pm
GetHuman-kmparks indicated the issue is not fixed yet.
Aug 14th, 2018 12:37am
GetHuman-kmparks confirmed the issue is fixed. Hooray!
Aug 16th, 2018 2:10am
GetHuman-kmparks indicated the issue is not fixed yet.
Aug 20th, 2018 1:29pm
GetHuman-kmparks indicated the issue is not fixed yet.
Aug 20th, 2018 1:37pm