I'm out of the US & received an email from K-P saying my credit card would or has expi...

GetHuman-charmaz's customer service issue with Kaiser Permanente - California from July 2018

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The issue in GetHuman-charmaz's own words
I'm out of the US & received an email from K-P saying my credit card would or has expired. BUT I had already given my new credit card to the Mail Order Pharmacy clerk and she said that was fine. I don't have an online account and don't have the information here to set it up and may need help with it. I tried to call but my cellphone is not working here. I won't return until *-**-**. I am a K-P member (no: ********) through CALPers retirement system. I want to get this problem fixed but don't know how I can do it before returning. I never had trouble before when I updated or changed a credit card no. Please allow me time to return to the US and call. Also where is a billing office in Santa Rosa that I could visit if I can't get through by phone on my return? Thank you.

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Kaiser Permanente - California

Customer service issue
Reported by GetHuman-charmaz
Jul 3rd, 2018 - 5 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 40 others
0 customers following this


GetHuman-charmaz started working on this issue
Jul 3rd, 2018 2:11am