Hi iv been trying to get in contact with someone through the support section on the Juu...

GetHuman2890582's customer service issue with Juul from May 2019

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The issue in GetHuman2890582's own words
Hi iv been trying to get in contact with someone through the support section on the Juul website but Im having trouble and just keep getting directed to a Juul replacement request.*I have a monthly subscription for Juul pods and usually we don’t have a problem besides the odd leaky pod or two (more frequent however since the*new technology pods). However this month I placed a rather large order exceeding $*** as I am traveling abroad in two weeks . I ordered ** packs but received ** of the * pod packs instead of ** of * pod packs . Not a huge deal but with traveling it Is an add inconvenience and annoyance as the amount of added waste was completely unneeded. Unfortunately though thats not where it ended. Upon opening we realized several pods were*already leaking in the sealed packaging they had been shipped in . So out of curiosity we opened and tested every pod and to our surprise almost all the pods had a leak problem or were not functioning to ***% . We have never experienced anything like this and are really disappointed since we do have such a love for our Juuls as a smoking alternative. It really does surpass all other E-cigarettes in the current market as you can see by my account*history we’ve been a fan for a while . I do just hope this situation can be*corrected in time as with my travel plans we are limited on time .
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Juul

Customer service issue
Reported by GetHuman2890582
May 9th, 2019 - 2 mons ago
I have an issue with Juul too
Not resolved
Seen by 6 customers so far
Similar issue to 4487 others
0 customers following this
Timeline
GetHuman2890582 started working on this issue
May 9th 2:58am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 12:57am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 12:57am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 12:57am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 12:57am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 12:57am
GetHuman2890582 indicated the issue is not fixed yet.
May 13th 1:43pm