My juul device has been acting strange lately. when I finish pulling a hit, the light s...

GetHuman-mjwilkes's customer service issue with Juul from April 2019

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The issue in GetHuman-mjwilkes's own words
My juul device has been acting strange lately. when I finish pulling a hit, the light stays on and the atomizer continues to burn. if I don't pull the pod out to stop it, it will just keep running. it is blowing through pods and leaking like crazy because of this. I put a fresh pod on * hours ago and its half gone and leaking everywhere. I thought it was an issue with the pod lot so I bought some more this morning and it is having the same issue. Does it sound like a device or pod issue? and how can it be resolved? I have been a JUUL user for over a year but the cost is getting unsustainable at this rate. serial number on the device is, GJD*FQ** and it is only about * months old and the replacement for my first device that lasted almost a year.* * Thanks, Matthew

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Customer service issue
Reported by GetHuman-mjwilkes
Apr 22nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4144 others
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GetHuman-mjwilkes started working on this issue
Apr 22nd, 2019 2:30pm