Pods leak like crazy, maybe just a bad pack of pods, I don't know, but I'm not about to go buy more to find out.

GetHuman-wtfzup's customer service issue with Juul from January 2019

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The issue in GetHuman-wtfzup's own words
I just bought a battery and pack of cool mint about eight hours ago. The first pod is already leaking, In my opinion, pretty badly, and seems to be getting worse the more I puff on it. The leak gets all over the sides of the pod, and the bottom around the contacts, and on the inside walls where the pod sits. I pulled out a second one, checked the contacts, haven't even taken a single puff and it's already leaking at the contacts.
I'm worried that the leaking will either just plain kill the battery, or even worse, blow it up in my pocket... I feel safer with a lighter in my pocket.
I honestly can't think of any way to fix this situation, short of redesigning the pods, and of course replacing my bad pods. In the meantime I don't feel safe using it. I think I'm just going to return it to the store, although I highly doubt they'll refund me for the pods. Sooo, how do I want this fixed? I don't know, you tell me how it can be fixed.... Because to me, it doesn't seem like thats going to be an option. EDIT: Apparently not even the battery can be returned once opened..... DON'T BUY THIS UNSAFE JUNK!!!! WASTE OF MONEY!!!!!
New customer but was looking for a replacement for actual cigarettes... So I would have been buying these pods instead of cigarettes... which means all the time....
I have done everything according to the directions it came with, and website FAQs, etc.
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Juul

Juul Cool Mint three% pods.
Customer service issue
Reported by GetHuman-wtfzup
Jan 7th, 2019 - a mon ago
I have an issue with Juul too
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Seen by 18 customers so far
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GetHuman-wtfzup started working on this issue
Jan 7th 9:42pm
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Jan 7th 10:03pm
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Jan 7th 10:03pm