I bought the so-called starter kit two weeks ago and it contained NO mouthpieces. When...

GetHuman1617134's customer service issue with Juul from November 2018

1801 similar
0 following
Help with my Juul issue
First: share to improve GetHuman1617134's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1617134's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman1617134 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1617134 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1617134's own words
I bought the so-called starter kit two weeks ago and it contained NO mouthpieces. When I was finally able to purchase mouthpieces I used the device for less than two days and than re-charged overnight, but the device did not recharge. The next day I attempted to charge for six hours at by brother’s house but still did not charge. I returned home cleaned the contacts per your instructions and plugged in overnight and still no results. At this point I’ve spent almost twenty dollars on mouthpieces not to mention the money I’ve spent on four packs of cigarettes (about $**.**) because I still cannot use the device. At this point you owe me a new device and at least $**.** worth of mouthpieces.
GetHuman1617134 did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman1617134 fixed the problem
We are waiting for GetHuman1617134 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1617134 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1617134
Nov 24th, 2018 - 10 mons ago
I have an issue with Juul too
Not resolved
Seen by 3 customers so far
Similar issue to 1801 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1617134 started working on this issue
Nov 24th, 2018 4:59pm