Hello, my name is Rebecca and I bought a juul to help me quit smoking. Which it did! I...

GetHuman1095666's customer service issue with Juul from September 2018

16 views | 824 similar | 0 following
Help with my Juul issue
First: share to improve GetHuman1095666's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1095666's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman1095666 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1095666 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1095666's own words
Hello, my name is Rebecca and I bought a juul to help me quit smoking. Which it did! I haven’t had any problems with it until last night (September *th). I put my juul on the charger and about * minutes later I smelled this horrible burning smell. After a couple minutes I realized that it was my juul! It somehow overheated. I took it off of the charger & burned my fingers taking it off (that’s how hot it was). It melted the inside of the charger (which I saved, just in case) and it emptied out my full Mango Pod. Now the juul itself smells like burnt plastic and it’s just horrible. I’m very upset because the Juul really helped me quit smoking and I don’t know what would have happened if I wouldn’t have caught it as early as I did. I wanted to make this problem aware to you and hopefully get a new Juul because it genuinely is one of the only things that helped me quit smoking. Thank you!

GetHuman1095666 did not yet indicate what Juul should do to make this right.

How GetHuman1095666 fixed the problem

We are waiting for GetHuman1095666 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1095666 fixes it.
This email address isn't valid

Juul

Customer service issue
Reported by GetHuman1095666
Sep 5th, 2018 - 5 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 824 others
0 customers following this

Timeline

GetHuman1095666 started working on this issue
Sep 5th, 2018 3:48pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies