Hello, my name is Rebecca and I bought a juul to help me quit smoking. Which it did! I...

GetHuman1095666's customer service issue with Juul from September 2018

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The issue in GetHuman1095666's own words
Hello, my name is Rebecca and I bought a juul to help me quit smoking. Which it did! I haven’t had any problems with it until last night (September *th). I put my juul on the charger and about * minutes later I smelled this horrible burning smell. After a couple minutes I realized that it was my juul! It somehow overheated. I took it off of the charger & burned my fingers taking it off (that’s how hot it was). It melted the inside of the charger (which I saved, just in case) and it emptied out my full Mango Pod. Now the juul itself smells like burnt plastic and it’s just horrible. I’m very upset because the Juul really helped me quit smoking and I don’t know what would have happened if I wouldn’t have caught it as early as I did. I wanted to make this problem aware to you and hopefully get a new Juul because it genuinely is one of the only things that helped me quit smoking. Thank you!

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Juul

Customer service issue
Reported by GetHuman1095666
Sep 5th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 824 others
0 customers following this

Timeline

GetHuman1095666 started working on this issue
Sep 5th, 2018 3:48pm

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