JustFly Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about JustFly customer service, archive #6. It includes a selection of 20 issue(s) reported April 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am seeking a refund for my São Paulo (Brazil) to Tijuana (Mexico) flight with reference to JustFly Booking Number: [redacted]-[redacted]-[redacted]. I was compelled to cancel my flight due to the ongoing Covid-19 situation. While canceling through the website for convenience, I was informed that I would receive credits with the airline/Justfly, however, I was not made aware that these credits had to be used for the same itinerary. Currently located in Tijuana, I do not require another flight. Upon purchasing the tickets, I noticed the option to pay a fee for a refund, which influenced my decision to book through the website. I am disappointed in the company as I trusted them based on positive reviews and anticipated good customer service. Feeling misled, I am eager for a prompt resolution to this matter. Thank you. Initials: L.M.C. Contact: +1 [redacted]
Reported by GetHuman4618237 on vendredi 10 avril 2020 18:12
I contacted JustFly to request a travel voucher as my upcoming flight to England on May 20th had to be canceled since our accommodations in England were also canceled. I was informed that for $50, I could change the booking, but the travel would need to be completed by September 20th, [redacted]. This condition was due to the fact that I initially booked the flight on September 20th, [redacted], and the ticket was only valid for one year from the purchase date. This arrangement doesn't work for us as my husband and I, both 65, will not be traveling this year. I was advised to call back in early May for updates. Interestingly, my son and his wife, who booked their flights directly through British Airways, received a more favorable offer—a travel voucher from BA that's valid for one year from the original flight date with no fees. Comparing the options, I feel disappointed with JustFly’s handling of the situation, especially during this stressful time with the coronavirus pandemic. This experience has left me unwilling to use JustFly’s services again.
Reported by GetHuman-kaykarro on samedi 11 avril 2020 14:58
I booked a flight with JustFly for my family of five from Denver to Sydney, Australia via LAX to attend my son's graduation from the US Air Force Academy. Due to COVID-19 travel restrictions, our plans were disrupted. We were given the option to cancel with a loss or take a credit for future travel before Oct 22, [redacted]. We chose to reschedule our trip to Sep 4-13 with a modification to remove the Denver legs because my son will be stationed in California after graduation. This change is for convenience, not financial reasons. We have been trying to make this adjustment with JustFly's customer service but have faced challenges. I kindly request to drop Denver from our itinerary as a practical solution. I await your prompt assistance in this matter. Thank you.
Reported by GetHuman4626812 on dimanche 12 avril 2020 20:52
I received a notification from East China Airlines that my flight [redacted] from Cebu, Philippines to Vancouver, Canada has been canceled. They advised to reach out to JustFly.com for rebooking. My confirmation number with East China Airlines is PL8NND. After arriving in Vancouver, I have a flight to Edmonton, Alberta with WestJet with confirmation number YLQIAD. Due to my location in Cebu, Philippines, I am unable to call their 1-[redacted] number; please contact me via email at [redacted]
Reported by GetHuman4635214 on mercredi 15 avril 2020 01:51
Hello, I made reservations in early March for a flight to Dallas, Texas with my 13-year-old daughter for May 22-24 to attend my god-daughter's graduation. The graduation's status is uncertain due to the ongoing pandemic. I'm seeking information from your company regarding potential changes to policies for customers impacted by COVID-19. I would like to know if refunds or compensation are available for bookings made before the shutdown. I can be reached at [redacted] or [redacted]. Any updated details you can provide on this matter would be greatly appreciated. Thank you, Brenda W.
Reported by GetHuman4657175 on jeudi 16 avril 2020 15:54
On February 5, [redacted], I bought tickets from Copenhagen, Denmark to Washington, DC on TAP Air Portugal for three passengers. The flight was canceled due to the Covid-19 pandemic. Despite being unable to reschedule, I've been trying to get a refund. Both your website and the airline confirm I am entitled to a refund, but Justfly's customer service says otherwise. They wouldn't contact the airline on my behalf, stating that it was my responsibility. However, when I contacted the airline, they redirected me back to Justfly for the refund process. I've asked to speak to a manager but have been denied. Since the airline canceled the flight and failed to provide the service, a refund is owed. I would appreciate being connected to someone who can assist with the refund or have the refund processed promptly. Looking forward to a positive resolution soon.
Reported by GetHuman4665237 on vendredi 17 avril 2020 16:13
I am not interested in receiving a credit. Due to the current situation, there are no upcoming flights from the USA to Italy. Swissair and Air Canada are offering refunds for affected itineraries. Please refund the flights that can no longer be completed. According to the Department of Transportation's recent message, airlines must provide cash refunds for canceled flights. The obligation to refund passengers, including tickets and any additional fees, remains even if the cancellations are due to factors beyond the airline's control, such as government restrictions. The Aviation Enforcement Office will monitor airlines' refund policies to ensure compliance. I have been unable to contact any agents despite waiting on hold for long periods and requesting a call back.
Reported by GetHuman4673803 on samedi 18 avril 2020 21:13
Regarding CSA Travel Protection Policy #20079W0624 purchased on March 19, [redacted], under my account with JustFly, booking # [redacted]-[redacted]-[redacted], I wish to address an issue. While browsing on the JustFly website, I unintentionally acquired the travel insurance policy. The charge of $[redacted].21 was applied to my Bank of America credit card without my permission. Despite my attempts to contact JustFly by phone on the same day to cancel the policy, the system prevented me from speaking to a representative since my flight was not departing within 72 hours. I proceeded to send a fax to CSA Travel to cancel the policy within the 10-day cancellation period. I was instructed by CSA Travel to contact JustFly for a refund, which I found challenging. On March 21, [redacted], I filed a dispute with Bank of America regarding the unauthorized charge. Presently, the investigation is ongoing, and I have yet to receive a refund from either CSA Travel or JustFly. I kindly request an immediate refund of the $[redacted].21 and ask for notification via email at [redacted] once the refund is processed.
Reported by GetHuman4685854 on lundi 20 avril 2020 23:24
I made bookings for two flights from New York to Dubai on February 27th through JustFly. One flight was for Juan Antonio Olea Chamv returning from Rome on April 8th, and the other was for Jose Severino Rebaque returning from Barcelona, Spain on April 19th. We had planned this trip to Dubai to embark on a cruise, which was unfortunately canceled just two days before departure due to the coronavirus outbreak, leading to the cancellation of our flights. The flights were supposed to be with Lufthansa to Dubai and returning from Rome and Barcelona with United airlines. I reached out to Lufthansa and United for a refund and was advised to contact JustFly for assistance. Despite my previous attempts to request a refund, I was told to contact customer services. If a refund cannot be issued, I require a letter from JustFly confirming the cancellation of the flights for insurance purposes. The JustFly booking numbers are as follows: Juan Antonio Olea Chamv: [redacted]-[redacted]-[redacted] Jose Severino Rebaque Dominguez: [redacted]-[redacted]-[redacted] I appreciate your prompt attention to this matter. Sincerely, Jose Rebaque Dominguez
Reported by GetHuman4692015 on mardi 21 avril 2020 20:38
Reservation [redacted]-[redacted]-[redacted]: I am unable to travel on my original dates of May 15-17 due to the COVID-19 situation and the extended shelter in place order in Illinois. Additionally, I noticed a change in the departure time on my reservation. I have contacted your representatives multiple times to change my travel dates to September 18-20 without success. They mentioned a charge of $[redacted], which I find unreasonable considering my ticket cost was only $[redacted]. I then requested a credit for a future booking and was informed of a handling fee, which I find unfair given the circumstances of the pandemic affecting my travel plans. I kindly ask for your assistance in resolving this matter to my satisfaction.
Reported by GetHuman4712205 on vendredi 24 avril 2020 20:30
I purchased a ticket to travel from JFK to Madrid on May 9th with Iberia using reservation #[redacted]41. I received a message from Iberia stating that my flight has been canceled due to the current situation and I have the option to change the date or receive a voucher to use within a year. I contacted JustFly and chose the voucher, but the person I spoke with said I have to pay $25 + tax per second - why? I am not changing anything; I have planned my vacation and can still travel. They told me those are the rules and hung up on me. I want a refund, but why do I have to pay? Thank you for your attention. I look forward to your response. Sincerely, Mario D. Montalvo
Reported by GetHuman-dkocely on dimanche 26 avril 2020 21:56
I bought tickets in October [redacted] from JustFly for a trip on 7 March [redacted]. Due to the Coronavirus outbreak, US travel advisories, and the lockdown in the Philippines, I couldn't proceed with my travel plans. I also received a Jury Duty Notice for 23 April [redacted] in Las Vegas, making it impossible to travel. I requested a cancellation and refund around March 2, [redacted], filling out the Refund Application. On 24 March [redacted], I got an email stating my refund amount of $1,[redacted].32 was ready for review. I accepted the quote. About a week later, I followed up and was informed that my request was with their fulfillment department. I was asked to wait for an update via email. As of 27 April [redacted], I haven't received any further updates. I've tried calling [redacted], but haven't reached a live person, and the prompts don't address my concerns. The booking number is [redacted]-[redacted]-[redacted].
Reported by GetHuman4725859 on lundi 27 avril 2020 19:09
Hello, I am reaching out about a flight in my country that was cancelled due to the COVID-19 virus. I received a travel credit of $[redacted].27 that I would like to use for a future booking. My booking number is [redacted]-[redacted]-[redacted]. I haven't received the confirmation email for the travel credit, so please send it to me. Additionally, I would appreciate notifications for any future flights available to Tbilisi, Georgia, as I am currently in the USA and eager to return. Kindly inform me via email when flights from JFK or other airports in New York City to Tbilisi become available. Thank you for your assistance in advance. My main email is [redacted].
Reported by GetHuman-lelamika on jeudi 30 avril 2020 08:32
Booking number [redacted]-[redacted]-[redacted] for Greg Graham My ticket is labeled as "non-refundable," but given the unprecedented circumstances, I believe an exception should be made. I am scheduled to fly to Greece in June, but due to the country's closure until at least June 30th, I will have no available accommodations as hotels are closed, and incoming travelers face a 14-day quarantine. I initially booked this ticket long before the onset of the COVID-19 situation. It seems unjust for me to bear the cost of a ticket that I cannot technically utilize, especially since I have no lodging arrangements for the 16-day trip. Consequently, I have rescheduled the tour for June [redacted]. I kindly request a refund of my flight fare or the option to reschedule for June [redacted]. Your understanding and assistance in this matter would be greatly appreciated.
Reported by GetHuman4770136 on mardi 5 mai 2020 20:19
I contacted United Airlines, and I was informed that they are offering a 48-month window from the original purchase date to reschedule flights without a $[redacted] penalty. However, your website indicates that I must travel by 2/1/21 (less than a year) or face a $[redacted] airline fee along with a $35 handling fee. Unfortunately, I am unable to travel by the upcoming 2/1/20 deadline. There are concerns about the potential return of the virus in the fall, and I also cannot take time off during that season through to winter. I kindly request a refund or a two-year extension to rebook without any penalties.
Reported by GetHuman4797150 on samedi 9 mai 2020 14:23
I bought multiple flights on JustFly.com for our family. Recently, I managed to cancel the flights with the airline and they confirmed the refund process. The airline informed me that the necessary authorizations for a full refund have been added to the reservation. Despite this, JustFly's automated system is not processing the refund, and it's impossible to reach a customer support agent through their hotline.
Reported by GetHuman4818982 on mercredi 13 mai 2020 19:19
I purchased two tickets for my vacation to Italy. However, due to the situation with closed borders, I was unable to travel. When I contacted the agent for a refund, I was told to reach out to the airline. The airline, in turn, mentioned that they were not responsible for the refund and that only the agency could assist me. I am now stuck in this back-and-forth situation and really need help to get my refund for the two tickets bought in December for travel on March 14, [redacted]. It seems like there is confusion between what the agency and the airline are telling me.
Reported by GetHuman-juanaall on samedi 16 mai 2020 20:39
I am facing an issue related to a recent flight booking. The breakdown of charges includes a Base Fare of $35.00, Taxes & Agency Fees (including Seat Request Fee) of $[redacted].37, totaling $[redacted].37 per person. Additional charges for Airline Optional Services (Seats) amount to $[redacted].00, 24-Hour Cancellation Protection costs $19.99 each, and Generali Travel Protection is $78.06, totaling a Grand Total of $1,[redacted].78. I have a travel credit of $1,[redacted].84 with no current flights booked, valid until August 31, [redacted], that I would like to apply to new flights with the same carrier. Despite not utilizing any services or earning any benefits, I faced challenges resolving the issue after over 4 hours of phone calls. Lufthansa offered a rebook credit, but I couldn't deal with them directly. The insurance, purchased through them, requires direct communication. The lack of consistency in policies and unexplained deductions are frustrating. The service as a booking agent is questionable given the circumstances.
Reported by GetHuman-dougbrya on lundi 18 mai 2020 19:04
I booked a flight for two people through Justfly on January 1st, [redacted]. The flight was supposed to go from Newark, NJ to Venice with a connection in Dublin, and the return flight was the same itinerary. We were scheduled to leave Newark on May 17 and return on May 31 with Aer Lingus. I canceled the flight on May 21 and noticed that the departure airport changed to JFK because the Newark flight was canceled. I cancelled due to Aer Lingus canceling the original flight, expecting a refund instead of a voucher, but I haven't received a response from Justfly yet. In the meantime, I was charged $70 in cancellation fees. I am still waiting for Justfly to process the refund.
Reported by GetHuman-johncmsn on mardi 26 mai 2020 16:31
I want to address a recent issue with Just Fly concerning a missing refund for a Norwegian flight from Boston to Paris on April 13, [redacted] (booking reference: LZN5RX), totaling $[redacted].36. I initially booked the tickets on December 3, [redacted], through Just Fly for my wife and myself using our Capital One Card. Due to the flight cancellation by Norwegian Air as a result of Covid-19, the full refund was promised. Although Norwegian refunded Just Fly the amount we paid, Just Fly has failed to pass on the refund to us. Despite contacting them and verifying the payment through Norwegian's agents, the refund process has proved extremely challenging and I feel Just Fly has mishandled the situation by retaining our refund. Attached is an email from Norwegian confirming the refund to Just Fly on March 6th with the Master Card ending in [redacted]. Our aim is for the refund to be transferred to us through Capital One as soon as possible. Future travelers may want to avoid Just Fly based on this experience, and I advise others to look into reviews on Trip Advisor for similar stories. My ongoing ordeal with this situation has been nothing short of a nightmare. Best regards, M.Z.
Reported by GetHuman-vermontt on mercredi 10 juin 2020 18:53

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