I purchased tickets October **** with JustFly for travel * March ****. As the Corono Vi...

GetHuman4725859's customer service issue with JustFly from April 2020

Help with my JustFly issue
The issue in GetHuman4725859's own words
I purchased tickets October **** with JustFly for travel * March ****. As the Corono Virus broke out, and the US travel warnings, and my destination (Philippines) lock down, made it impossible to continue with my travel plans. In addition to receiving Jury Duty Notice from the City of Las Vegas NV for ** April **, also made it impossible to continue with my travel plans. Approximately March *, **** I requested a cancellation and refund and filled out their Refund Application. About ** March ****, I received an email stating my refund quote was ready for review in the amount of $*,***.**. I accepted to quote, about week later I called back for a follow up, and was told my request had been forwarded to their fulfillment department and just keep an eye on my email for an update. Today ** April **** still no update and the only phone number ***-***-**** I can not get a live person, and all the prompts does not address my situation. To my knowledge the above phone is the only one they have listed, and lastly my booking number is ***-***-***.

GetHuman4725859 did not yet indicate what JustFly should do to make this right.

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JustFly

Customer service issue
Reported by GetHuman4725859
Apr 27th, 2020 - 6 months ago
Fixed
Seen by 7 customers so far
Similar issue to 1034 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman4725859 started working on this issue
Apr 27th 7:09pm
GetHuman4725859 indicated the issue is not fixed yet.
Apr 28th 1:27am
GetHuman4725859 indicated the issue is not fixed yet.
Apr 28th 1:32am
GetHuman4725859 indicated the issue is not fixed yet.
Apr 28th 1:32am
GetHuman4725859 indicated the issue is not fixed yet.
Apr 28th 1:32am
GetHuman4725859 indicated the issue is not fixed yet.
Apr 28th 1:43am
GetHuman4725859 indicated the issue is not fixed yet.
Apr 30th 8:09pm
GetHuman4725859 confirmed the issue is fixed. Hooray!
May 5th 1:50am