My scheduled flight booked through JustFly for $***.** was canceled on March **th . The...

GetHuman-kmreardo's Refund a Charge issue with JustFly from March 2020

Help with my JustFly issue
First: share to improve GetHuman-kmreardo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kmreardo may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman-kmreardo's own words
My scheduled flight booked through JustFly for $***.** was canceled on March **th . The flight was supposed to be the morning of March ** from Tortola, BVI (EIS) to Antigua (ANU). I had a connecting flight (not on the JustFly reservation) to another island, Montserrat, at *pm on March **. JustFly offered me a flight the day before (requiring the cost of a hotel on Antigua) or the day of leaving EIS at *pm (making me miss my Montserrat connection so the loss of my $*** booked flight plus another hotel until I can make the Montserrat connection). JustFly had another connection that required two flights, one from EIS to San Juan, Puerto Rico, (SJU) then SJU to ANU that would get me to ANU on time for my evening connection. JustFly said I had to pay the difference. I had no other option without costing more money so I agreed to the amount they quoted me ($*** plus change). I saw the pending charge on my credit card the next day, but when it ultimately went through on my credit card, they charged me $***.**. I have tried to call now that I am back in the US and I cannot be connected to a human. I have disputed the charge with my credit card, but I am at a loss for how to deal with this issue. I don't think I should have been charged in the first place for a cancellation I had no control over and they had another way to get me there on time, but I have now been charged almost *x the original cost of my flight (***.** * ***.**).

GetHuman-kmreardo did not yet indicate what JustFly should do to make this right.

How GetHuman-kmreardo fixed the problem

We are waiting for GetHuman-kmreardo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JustFly customer problems.
How Do I Get a Refund from Justfly?How Do I Get a Refund from Justfly?
Do you have a customer issue as well?
We can help you get JustFly's attention and get better help faster. Tap below to get started.
Having JustFly issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JustFly

Refund a Charge issue
Reported by GetHuman-kmreardo
Mar 27th, 2020 - 2 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 777 others
0 customers following this

Timeline

GetHuman-kmreardo started working on this issue
Mar 27th, 2020 3:50pm
GetHuman-kmreardo indicated the issue is not fixed yet.
Mar 27th, 2020 10:52pm
GetHuman-kmreardo indicated the issue is not fixed yet.
Mar 30th, 2020 5:50pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies